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Samsara Inc

Samsara

Composite Score
8.3 /10
CX Score
8.3 /10
Category
Samsara
8.3 /10

What is Samsara?

Lower fuel costs, boost efficiency, track your equipment, and more. All on one platform.

Company Details


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Awards & Recognition

Samsara won the following awards in the Fleet Management category

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Samsara Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Samsara.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

95 Plan to Renew

79 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Samsara?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Feature Ratings

Average 83

GPS Tracking

89

Asset Management

84

Vehicle Management

83

Driver Management

82

Fuel Management

81

Fleet Maintenance

79

Dispatch Management

75

Cargo Management

72

Vendor Capability Ratings

Average 83

Breadth of Features

87

Ease of Implementation

87

Quality of Features

86

Usability and Intuitiveness

85

Business Value Created

83

Product Strategy and Rate of Improvement

83

Availability and Quality of Training

83

Ease of Data Integration

82

Ease of IT Administration

81

Ease of Customization

80

Vendor Support

79

Samsara Reviews

Brenden M.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Very customer oriented. New features regularly.

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

The amount they spend on R&D. With no tier pricing we have new features and reports on a regular basis to make informed decisions. Samsara's wireless sensors and AI algorithms give me the cleanest data i have seen with only a few clicks. Also very easy to integrate with. A lot of API endpoints with robust documentation.

What is your favorite aspect of this product?

The level of customization on both the front and back end.

What do you dislike most about this product?

I wish there was more interaction and workshops directly with clients.

What recommendations would you give to someone considering this product?

If you purchase it, learn it, and work it. I have seen other businesses I am involved in who have purchased Samara, but completely underutilized it, simply because they are unaware of features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dan L.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Best ELD option on the market

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Hands down the best ELD/GPS system we have ever used. Reliable GPS tracking on trucks and over 450 trailers. Integration with our TMS was seamless, and works better than the "old school" systems we have used in the past.

What is your favorite aspect of this product?

Simplicity of setup and implementation.

What do you dislike most about this product?

Customer service has a tendency to tell us that the issue is on our side, when it rarely has been.

What recommendations would you give to someone considering this product?

Samsara provides an OUTSTANDING product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Fair
  • Less Efficient Service
  • Wastes Time

David M.

  • Role: Operations
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Easy implementation and huge asset to fleet.

Likeliness to Recommend

10 /10

What differentiates Samsara from other similar products?

Easy install and integration. Great pricing/

What is your favorite aspect of this product?

Overall ease of use.

What do you dislike most about this product?

Wish we had gone to Samsara many years prior.

What recommendations would you give to someone considering this product?

Don't hesitate. Great product to protect your fleet.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Effective Service