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Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score

8.0 /10

CX Score

8.1 /10

81 Reviews Write a Review

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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5 Top Rated Capabilities

2 Top Rated Features

2025

Product Impact

2025

3 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

5 Top Rated Features

2022

Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

4% Negative

9% Neutral

87% Positive

Pros

Helps Innovate
Respectful
Reliable
Saves Time

Feature Ratings

Average 84

Sales Management

Collaboration

Analytics and Reporting

Lead Management

Marketing Management

Activity and Workflow Management

Telephony and Call Center Management

Account and Contact Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 82

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

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View Salesforce Sales Cloud Professional in this category (opens in a new tab)

Salesforce Sales Cloud Professional Reviews

Raktim S.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

One of the Best CRM Solutions in the Market

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

salesforce Sales Cloud Professional stands out among the CRMs currently in the market and with the pace they are constantly evolving, I'm more than sure they'll continue to be the market leader for a long time in the future too.

What is your favorite aspect of this product?

My favorite thing about this product is that it is constantly evolving and adding new features. It is already easy to implement and customize, but yet they are striving to achieve more with every new release.

What do you dislike most about this product?

There is nothing that I can think of that I dislike about Salesforce CRM. It has over-achieved in the industry.

What recommendations would you give to someone considering this product?

To someone considering this product, I would suggest to go for it without a doubt, as it provides a plethora of features right out of the box, and also gives you the flexibility to customize as per your needs.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Role: C-Level
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Sep 2023

SALESFORCE IS GREAT, FOR ENTERPRISE LEVEL

Likeliness to Recommend

3 /10

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Cons

Vendor's Interest First
Less Friendly Negotiation
Leverages Incumbent Status

Srinivasan J.

Role: Information Technology
Industry: Insurance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Its ease to use.

What is your favorite aspect of this product?

Trailhead easy to learn

What do you dislike most about this product?

Complex data and reporting

What recommendations would you give to someone considering this product?

Very good to go

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

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How We Deliver

Events

Salesforce Sales Cloud Professional

What is Salesforce Sales Cloud Professional?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Professional Ratings

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Salesforce Sales Cloud Professional Reviews

Raktim S.

One of the Best CRM Solutions in the Market

Likeliness to Recommend

Pros

SALESFORCE IS GREAT, FOR ENTERPRISE LEVEL

Likeliness to Recommend

Pros

Cons

Srinivasan J.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Professional Comparisons

HubSpot Sales Hub

Zoho CRM

Pipedrive

monday.com

SugarCRM

Sage CRM

Schedule Your Call

2
Since last award

Feature Ratings

Sales Management

Collaboration

Analytics and Reporting

Lead Management

Marketing Management

Activity and Workflow Management

Telephony and Call Center Management

Account and Contact Management

Customer Service Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement