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Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.6 /10

20 Reviews Write a Review

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

96 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Feature Ratings

Average 88

Call Recording

Mobile Support

Call Analytics

Manager Annotation and Feedback

Dashboards and Reporting

Artificial Intelligence Engine

Pipeline Visibility

Role-Based Access

Application Integration

Conversation Coaching

Audio Transcription

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Translation missing: en.product_page.ratings.score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Translation missing: en.product_page.ratings.score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Translation missing: en.product_page.ratings.score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Translation missing: en.product_page.ratings.score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Ivana S.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent strategy

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Its interconnectivity.

What is your favorite aspect of this product?

I like its reputation, unlike the competition.

What do you dislike most about this product?

There is no need, it does not confuse users, it is very intuitive.

What recommendations would you give to someone considering this product?

It is necessary to use Salesforce Sales Cloud Enterprise to find out if it meets your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dorcas R.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Salesforce Sales Cloud Enterprise Is Reliable

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

I like the consistency of Salesforce Sales Cloud Enterprise. Salesforce Sales Cloud Enterprise is easy to use.

What is your favorite aspect of this product?

Salesforce Sales Cloud Enterprise has powerful features. I like the brilliant capabilities of Salesforce Sales Cloud Enterprise.

What do you dislike most about this product?

No dislikes about Salesforce Sales Cloud Enterprise.

What recommendations would you give to someone considering this product?

I highly recommend Salesforce Sales Cloud Enterprise.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akshat A.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Best product for tracking

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

That gives a complete view

What is your favorite aspect of this product?

That helps my team to understand the customer and maintain relationships

What do you dislike most about this product?

Some of the leads do not show in the app

What recommendations would you give to someone considering this product?

Good Product to track and maintain leads

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

How We Deliver

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Salesforce Sales Cloud Enterprise Ratings

96 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Sales Engagement Platforms

Customer Relationship Management - Enterprise

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Ivana S.

Excellent strategy

Likeliness to Recommend

Pros

Dorcas R.

Salesforce Sales Cloud Enterprise Is Reliable

Likeliness to Recommend

Pros

Akshat A.

Best product for tracking

Likeliness to Recommend

Pros

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Title

Feature Ratings

Call Recording

Mobile Support

Call Analytics

Manager Annotation and Feedback

Dashboards and Reporting

Artificial Intelligence Engine

Pipeline Visibility

Role-Based Access

Application Integration

Conversation Coaching

Audio Transcription

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Business Value Created

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement