What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Mary Rose M.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Easy to navigate, user-friendly
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Unlike other similar products, Salesforce is entirely operated through cloud. You can use Salesforce at any place where there is internet
What is your favorite aspect of this product?
What I like about Salesforce is that a case is automatically created once a client emails the assigned email of the platform and is also automatically designated to the correct account.
What do you dislike most about this product?
When a case is closed, a follow-through email in the same case is not immediately assisted. A notification of a follow-through email in a closed case will be helpful to the case handler.
What recommendations would you give to someone considering this product?
One of the benefits of Salesforce is you can check all the requests made by clients through the cases. It will be a big help in monitoring statuses of different clients
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Shivankur N.
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
TRUST - Best platform to go with
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
The core values that company brings in when connected with their clients differentiate it from other similar products
What is your favorite aspect of this product?
It's the best platform for any background whether it be IT or non IT. Anyone can start from scratch and Excel in this product implementation
What do you dislike most about this product?
There is nothing as such to dislike about
What recommendations would you give to someone considering this product?
I would say anyone can go blindly with this product as their core value is Trust with which you can achieve greater heights in any sectors
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Tony Y.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2024
Nothing compares to the level of control you have!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce Platform stands out for its exceptional customization and seamless integration, offering a rich ecosystem through AppExchange and its APIs. It's constantly evolving, incorporating cutting-edge technologies like AI to enhance user experience and business processes.
What is your favorite aspect of this product?
The platform's ability to be tailored to precise business needs and its seamless integration capabilities are particularly valuable. This flexibility supports efficient workflows and improves customer engagement.
What do you dislike most about this product?
The steep learning curve and the complexity of setup and customization present challenges, often necessitating expert assistance. Additionally, the cost can be a major setback for smaller agencies.
What recommendations would you give to someone considering this product?
Salesforce is a very good choice whether you are a small, medium or large sized company, the issues that you should consider are the price, and the complexity of creating any project (the design) then also you should consider that for sure the employees will require training sessions to know how use it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
