What is Salesforce Platform?
The demand for apps has quickly outstripped the development capacity of many IT departments. Salesforce Platform is the fastest way to build and deploy apps for customers, employees, and partners. By streamlining the app-building process — including giving you the basic building blocks so you never have to start from scratch — Salesforce Platform gives you the agility to tackle your app backlog and take the lead in the app revolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Platform?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Security
Collaboration
Role-Based Access Management
Cloud Deployment
Cross-Platform Deployment
Import and Export Capabilities
Audit Trail
End to End Lifecycle Management
Application Inventory and Dashboard
Data and Entity Mapping
Vendor Community and Marketplace
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of IT Administration
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Salesforce Platform Reviews
Mauricio C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2024
Innovation and great care for their customers
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is a complete platform with good documentation and a career path to define roles for employees company
What is your favorite aspect of this product?
Its updates frequently 3 times at year
What do you dislike most about this product?
Salesforce use its own programming languagues
What recommendations would you give to someone considering this product?
Salesforce is not just a CRM, Salesforce is a great platform for different aspects for your business (marketing, sales, financial, etc)
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Cecilia S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Fantastic Product!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
There is no other platform that does it all like salesforce
What is your favorite aspect of this product?
I like how customizable the platform is
What do you dislike most about this product?
some of the UI is outdated and old
What recommendations would you give to someone considering this product?
To complete salesforce training
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Shubham S.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Best and the Most Efficient CRM Platform!
Likeliness to Recommend
What differentiates Salesforce Platform from other similar products?
Salesforce is our organization's primary CRM, It is indeed and excellent and powerful platform helping efficiently manage the entire sales process from user acquisition to their entire lifetime value. Excellent analytical capabilities that helps generate impactful insights from customer data. Integration is super easy with other platforms. These are few of many great features which truly makes salesforce stand out as the best CRM tool in the market!
What is your favorite aspect of this product?
A versatile CRM tool capable of managing entire customer lifecycle and sales process effectively. I like how well it can be integrated with other platforms. Customer support is helpful and responsive.
What do you dislike most about this product?
Extracting reports can be difficult at times, Occasionally, Reports takes a long time to load which makes it a time consuming process. This needs improvement.
What recommendations would you give to someone considering this product?
Truly the best and the most powerful CRM tool, Must have for organizations looking for an effective solution to manage customer data, sales process and overall their entire customer lifecycle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
