What is Salesforce Lightning Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Lightning Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Low-Code Automation
Customizable Performance Dashboards
Process Automation Templates
In-App Automated Workflows
Process Workflow Designer
Permissions and Governance
Content Management
BPMN Compliance
Mobile Support
Collaboration
Real-time Process Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Salesforce Lightning Flow Reviews
Jeremy P.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
One of the greatest software
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
The many Salesforce Objects and Reports can be integrated and shown on a great, flexible platform. It is simple to use, intuitive, and has incredibly helpful tooltips. It is unquestionably a step up over its predecessors in terms of user experience. The Lightning Platform's low code no code capabilities are now very effective. The regular upgrades and feature improvements are quite helpful.
What is your favorite aspect of this product?
A lead is scored by the insights feature based on their behavior on our website or in connected marketing. Our lives are made easier by monitoring and dash boarding tools as well as chattering, which allows us to communicate with internal sales representatives. The most prominent and easily accessible alternatives for scalability are low code and no code functionalities. I find it to be hassle-free since I use it for daily activities.
What do you dislike most about this product?
Lightning moves too slowly, making it occasionally laborious. When you are attempting to help a customer and you have to hold them on the phone for an extended period of time because your software is slow, it may be really annoying. Implementing governance and specific data protection regulations is challenging.
What recommendations would you give to someone considering this product?
The platform is particularly useful for top management, who can have a 360-degree view of the total health of the business in one location, including lead generation, customers, open or concluded agreements, etc. It's a fantastic account management tool that is constantly updated and it also offers transparency on the performance of your teams and the clients they are working with.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Michael J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
It’s a modern solution for your business needs.
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
The Salesforce Platform is built for creating and delivering scalable cloud apps with controlled app stacks and hardware provisioning. It offers pre-built tools and services to automate corporate procedures, interface with third-party applications, and offer responsive layouts among other things.
What is your favorite aspect of this product?
The user experience is excellent, and it is simple to see how the elements are coordinated. To help research and learn how many items are implemented and accessible, a lot of metadata is produced. Special emphasis should be given to the Tooltips, which are quite helpful and make it simple to acquire information without constantly clicking things.
What do you dislike most about this product?
I don't like that users who need extra columns for complicated processes can't create views. Concatenating numerous columns into one can occasionally be ineffective, as some operations actually require more columns in the view itself. Our sales staff should switch from Classic to Lightning because the reporting is not as strong as it was with Classic.
What recommendations would you give to someone considering this product?
Salesforce has been a simple and pleasurable experience for us. Hubspot and even an internal CRM were utilized in the past by my team and I, but neither was as functional or user-friendly as Salesforce. The program itself is simple to use and user-friendly. This may also be linked with many apps.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Phelan M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
Essential tool to any scale up
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
When working on complex, cross functional processes that require a lot of steps / data, Lightning flow helped design and create effective and efficient solutions. We have been able to create rules and steps with lots of custom requirements to meet our teams needs.
What is your favorite aspect of this product?
Being able to pull data from multiple objects and auto-populate fields as required as part of a workflow ensures teams have clear ownership over the source of their data. It is very customisable so you are easily able to edit a flow and tweak things as needed.
What do you dislike most about this product?
If you have built a complex workflow and make some changes there can be knock on effects that are not always highlighted initially. It can take sometime to test and ensure the changes are are working properly.
What recommendations would you give to someone considering this product?
Any team that uses Salesforce and has multiple teams working across different objects should consider this product as it dramatically helped improve overall visibility and efficiency of several workflows. Allows lots of customisation and you can pretty much do anything that you want if you have the team to implement.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Continually Improving Product