What is Salesforce Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Low-Code Automation
In-App Automated Workflows
Mobile Support
Process Workflow Designer
Customizable Performance Dashboards
Process Automation Templates
Permissions and Governance
Process Library
Process Simulation
External Application Data Connectors
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
Salesforce Flow Reviews
Natalia A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Simplifying Complex Processes with Salesforce Flow
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Salesforce Flow lets you create custom screens and forms that are designed to fit your needs. This makes it easier for users to follow along and interact with the system. Whether it's filling out a form or going through a step-by-step process, Salesforce Flow ensures that everything feels easy and natural. This helps users get the hang of it faster and makes the whole process more efficient.
What is your favorite aspect of this product?
I love how it helps guide users through tasks step by step. Whether you're training new employees or collecting customer details, you can set up processes that walk users through each part, ensuring they don’t skip anything and everything is done correctly. It makes things easier and more accurate.
What do you dislike most about this product?
Salesforce Flow doesn’t let multiple people work on the same automation at the same time. If a team needs to build or edit a process together, they have to take turns instead of making changes in real time. This can slow things down and make collaboration harder.
What recommendations would you give to someone considering this product?
If you’re creating big or complex workflows that handle a lot of data, keep in mind that too many steps or repeated actions can slow things down. Try to keep your process as efficient as possible by avoiding unnecessary loops and grouping tasks together when possible. This helps everything run smoothly without overloading Salesforce or causing delays.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ronald K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2025
Start small, use Trailhead, and test thoroughly.
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
It's native integration with the Salesforce ecosystem.
What is your favorite aspect of this product?
It's native integration with the Salesforce ecosystem
What do you dislike most about this product?
It's steep learning curve for new users
What recommendations would you give to someone considering this product?
Start with simple Flows, leverage Salesforce’s Trailhead training, and thoroughly test before deployment to avoid unexpected errors.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Priya G.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2025
Exploring Business Process Automation tool
Likeliness to Recommend
What differentiates Salesforce Flow from other similar products?
Seamless integration with third party tools & the secured features differentiates Salesforce Flow from its competitors.
What is your favorite aspect of this product?
We use record data and create branching path. Conditional Logic is my favorite aspect in Salesforce Flow.
What do you dislike most about this product?
The error handling in the Salesforce Flow is very limited. They need to improve it.
What recommendations would you give to someone considering this product?
If you are looking to automate task and also a tool which can integrate well with your CRM, then Salesforce Flow is the best software for you & your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
