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Salesforce.com Inc

Salesforce Flow

Composite Score

8.8 /10

CX Score

9.1 /10

66 Reviews Write a Review

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

1% Negative

1% Neutral

98% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Low-Code Automation

In-App Automated Workflows

Mobile Support

Process Workflow Designer

Customizable Performance Dashboards

Process Automation Templates

Permissions and Governance

Process Library

Process Simulation

External Application Data Connectors

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

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View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Andrey G.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Nice features

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Reliable solution

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Non applicable

What recommendations would you give to someone considering this product?

Evaluate options available

Pros

Caring
Saves Time
Respectful
Efficient Service

Karthik R.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Continuous Improvement Needed for Salesforce Light

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Lightning Flow provides a visual workflow designer that allows users to map out their processes, define decision points, and create dynamic interactions using a graphical interface

What is your favorite aspect of this product?

one notable aspect of Salesforce Lightning Flow is its seamless integration with the Salesforce ecosystem. This integration allows users to leverage their existing Salesforce data and processes, streamlining workflow automation and enhancing productivity within their organization. Additionally, the user-friendly interface and visual workflow designer make it accessible for users with varying levels of technical expertise to create and customize automated processes efficiently

What do you dislike most about this product?

one potential area of improvement for Salesforce Lightning Flow could be its learning curve for more complex workflows. While the platform offers a user-friendly interface, users may still encounter challenges when building intricate processes or dealing with advanced scenarios. Improving documentation, providing additional training resources, or enhancing guided assistance features could help address this issue and make the platform even more accessible to users of all skill levels.

What recommendations would you give to someone considering this product?

Before building workflows, carefully plan out your processes, including decision points, data requirements, and user interactions. This will ensure that your workflows are well-designed and efficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Camila C.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Flow Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Library A repository of documented processes which can be accessed for revision.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Salesforce Flow Reviews

Andrey G.

Nice features

Likeliness to Recommend

Pros

Karthik R.

Continuous Improvement Needed for Salesforce Light

Likeliness to Recommend

Pros

Camila C.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Low-Code Automation

In-App Automated Workflows

Mobile Support

Process Workflow Designer

Customizable Performance Dashboards

Process Automation Templates

Permissions and Governance

Process Library

Process Simulation

External Application Data Connectors

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training