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Salesforce.com Inc

Salesforce Flow

Composite Score

8.8 /10

CX Score

9.1 /10

66 Reviews Write a Review

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

1% Negative

1% Neutral

98% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Low-Code Automation

In-App Automated Workflows

Mobile Support

Process Workflow Designer

Customizable Performance Dashboards

Process Automation Templates

Permissions and Governance

Process Library

Process Simulation

External Application Data Connectors

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Business Value Created

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Enterprise

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View Salesforce Flow in this category (opens in a new tab)

Salesforce Flow Reviews

Michael W.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

There is a reason Salesforce is the king of CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Flow from other similar products?

Competitors like Hubspot offer a product that does not meet requirements of enterprise businesses. SFDC does require more technical resource to implement/build/maintain but the outputs and results of those investments are far and above any other tool currently on the market today.

What is your favorite aspect of this product?

Almost infinite customization opportunities to fit any business or process.

What do you dislike most about this product?

It does require a heavy staff presence to build and maintain appropriately. The wrong team/hires can make a mess of your entire business data if handled poorly.

What recommendations would you give to someone considering this product?

When weighing the decision to buy a CRM, don't just look at cost, look at what your business needs. If you are going to be a small business with no intention to see rapid growth or move beyond 10-20 employees, other tools might be fine. But if you truly want to scale your company, there is only one CRM to use. The flows automation tool is the best no-code/low-code automation tool on the marker bar none.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Efficient Service
Vendor Friendly Policies
Less Generous

Sophie S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

More user friendly, easy to understand from a deal perspective

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

Pulling reports from SF is challenging

What recommendations would you give to someone considering this product?

Take courses to understand how to best use SF

Pros

Trustworthy
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Kate P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Powerful Automation

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Has the good balance between user-friendliness and functionality.

What is your favorite aspect of this product?

Business users with little coding experience can leverage it for process automation, saving time and boosting productivity.

What do you dislike most about this product?

The lack of features like nested loops and custom functions can make it challenging to build complex automations.

What recommendations would you give to someone considering this product?

This can handle a good range of automation needs, from basic data manipulation to moderately complex processes with conditional logic.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

How We Deliver

Salesforce Flow

What is Salesforce Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Flow Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Salesforce Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Library A repository of documented processes which can be accessed for revision.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Enterprise

Salesforce Flow Reviews

Michael W.

There is a reason Salesforce is the king of CRM

Likeliness to Recommend

Pros

Cons

Sophie S.

Fantastic product

Likeliness to Recommend

Pros

Kate P.

Powerful Automation

Likeliness to Recommend

Pros

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