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Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Shivankur N.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Automation at its best with Salesforce Flow

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

It offers wide configurable options that can automate the process without code and it makes different from other similar products

What is your favorite aspect of this product?

No code and only configuration is my favourite aspect

What do you dislike most about this product?

Nothing as such to dislike about

What recommendations would you give to someone considering this product?

When someone wants to build a good complex automation process and without code then it go to option

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ayushi s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and helpful skill!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Implementation and low code

What is your favorite aspect of this product?

Easy to implement

What do you dislike most about this product?

As, it is a new technology it is easy to learn but while implementing you might face few challenges

What recommendations would you give to someone considering this product?

Easy to learn

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Robert D.

  • Role: Information Technology
  • Industry: Chemicals
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Essential Salesforce automation tool.

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Obviously being part of the Salesforce system it works very well with Salesforce data and the different objects in there. What really sets it apart is the different types of triggers so you can really automate a lot of processes. It is also truly low code. There’s almost no need for coding knowledge

What do you dislike most about this product?

Not much. If pushed I would say you need to have a good understanding of the object relationships within Salesforce to get the most out of it but as this is admin level functionality that is to be expected.

What recommendations would you give to someone considering this product?

Have a play with the functionality but the strongest recommendation I would give is to take advantage of the world class trailhead training modules. They step you through everything with a real life Salesforce org and tests you knowledge as you go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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