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Salesforce.com Inc

Salesforce Lightning Flow

Composite Score

8.3 /10

CX Score

8.5 /10

42 Reviews Write a Review

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details

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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

4 Top Rated Features

2023

Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative

1% Neutral

96% Positive

Pros

Enables Productivity
Respectful
Reliable
Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Salesforce Lightning Flow Reviews

Sophie S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Salesforce Lightning Flow from other similar products?

More user friendly, easy to understand from a deal perspective

What is your favorite aspect of this product?

The user interface

What do you dislike most about this product?

Pulling reports from SF is challenging

What recommendations would you give to someone considering this product?

Take courses to understand how to best use SF

Pros

Trustworthy
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Michael W.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

There is a reason Salesforce is the king of CRM

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

Competitors like Hubspot offer a product that does not meet requirements of enterprise businesses. SFDC does require more technical resource to implement/build/maintain but the outputs and results of those investments are far and above any other tool currently on the market today.

What is your favorite aspect of this product?

Almost infinite customization opportunities to fit any business or process.

What do you dislike most about this product?

It does require a heavy staff presence to build and maintain appropriately. The wrong team/hires can make a mess of your entire business data if handled poorly.

What recommendations would you give to someone considering this product?

When weighing the decision to buy a CRM, don't just look at cost, look at what your business needs. If you are going to be a small business with no intention to see rapid growth or move beyond 10-20 employees, other tools might be fine. But if you truly want to scale your company, there is only one CRM to use. The flows automation tool is the best no-code/low-code automation tool on the marker bar none.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Less Efficient Service
Vendor Friendly Policies
Less Generous

Kate P.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Powerful Automation

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Has the good balance between user-friendliness and functionality.

What is your favorite aspect of this product?

Business users with little coding experience can leverage it for process automation, saving time and boosting productivity.

What do you dislike most about this product?

The lack of features like nested loops and custom functions can make it challenging to build complex automations.

What recommendations would you give to someone considering this product?

This can handle a good range of automation needs, from basic data manipulation to moderately complex processes with conditional logic.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

How We Deliver

Salesforce Lightning Flow

What is Salesforce Lightning Flow?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Salesforce Lightning Flow Ratings

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Lightning Flow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Content Management Includes collaboration, check-in/check-out, and version control.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Salesforce Lightning Flow Reviews

Sophie S.

Fantastic product

Likeliness to Recommend

Pros

Michael W.

There is a reason Salesforce is the king of CRM

Likeliness to Recommend

Pros

Cons

Kate P.

Powerful Automation

Likeliness to Recommend

Pros

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Feature Ratings

Low-Code Automation

Customizable Performance Dashboards

Process Automation Templates

In-App Automated Workflows

Process Workflow Designer

Permissions and Governance

Content Management

BPMN Compliance

Mobile Support

Collaboration

Real-time Process Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Ease of IT Administration