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Salesforce Flow Logo Award Winner Product Badge
Salesforce Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Flow

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Salesforce Flow
8.8 /10

What is Salesforce Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Flow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Flow?

1% Negative
1% Neutral
98% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

84

Low-Code Automation

83

In-App Automated Workflows

83

Mobile Support

83

Process Workflow Designer

83

Customizable Performance Dashboards

82

Process Automation Templates

81

Permissions and Governance

80

Process Library

79

Process Simulation

79

External Application Data Connectors

79

Vendor Capability Ratings

Average 81

Quality of Features

84

Breadth of Features

83

Business Value Created

83

Ease of Implementation

82

Ease of Customization

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

80

Ease of IT Administration

79

Ease of Data Integration

78

Vendor Support

78

Availability and Quality of Training

77

Salesforce Flow Reviews

Abdul I.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Great Tool. Easy to use.

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

Ease of use Low code Reusability Versioning Adaption Speed of operation Order of execution is respected Integration Testing and QA Data changes Fetching the record ID Complex formulas in filters and outputs Use of custom metadata

What is your favorite aspect of this product?

Low code- ease of use.

What do you dislike most about this product?

Nothing to dislike- I like the part that It is constantly growing with time several new features are being implemented with each release and it is very powerful tool. I would love to see in the future where the other tools such as process builder and workflows are all integrated with the flow.

What recommendations would you give to someone considering this product?

It’s great to use Powerful tool Easy for integrations Low code Easy adaptation

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Stanton C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic Product - Build software without code

Likeliness to Recommend

8 /10

What differentiates Salesforce Flow from other similar products?

The robust set of features

What is your favorite aspect of this product?

Ability to integrate with code solutions as well and the flexibility across the platform.

What do you dislike most about this product?

Can be intimidating for some users

What recommendations would you give to someone considering this product?

Learn basic programming principles.

Pros

  • Saves Time
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Generous
  • Less Transparent
  • Less Friendly Negotiation

Alexa T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

There's a reason they keep building more buildings

Likeliness to Recommend

9 /10

What differentiates Salesforce Flow from other similar products?

It's very customizable, and I love on the sales side how it can sync with many sales tools (we use things like Chorus, Salesloft, ZoomInfo).

What is your favorite aspect of this product?

Using this as a reliable source of truth for sales in the company and dashboard functionality

What do you dislike most about this product?

We have had a bug on our "accounts" page for months and it has not gone away. Not an issue to work around, just annoying.

What recommendations would you give to someone considering this product?

Do your research! If you plan to grow your company, SFDC is a great investment to not have to change CRMs later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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