What is Salesforce Lightning Flow?
Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Lightning Flow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Lightning Flow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Lightning Flow?
Pros
- Enables Productivity
- Respectful
- Reliable
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Low-Code Automation
Customizable Performance Dashboards
Process Automation Templates
In-App Automated Workflows
Process Workflow Designer
Permissions and Governance
Content Management
BPMN Compliance
Mobile Support
Collaboration
Real-time Process Analysis
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Salesforce Lightning Flow Reviews
Jonathan Justin L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Leader in CRMs, high cost but high functionality
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
Leader of the Pack!
What is your favorite aspect of this product?
Command and control of the sales process
What do you dislike most about this product?
can get cumbersome quickly if you over customize
What recommendations would you give to someone considering this product?
The system is designed around a specific sales process , the further you leave that process and customize the more cumbersome it becomes
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Pradeep B.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2021
Works flawlessly, a bit costly but worthy
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
Salesforce Lightning Flow have much more new features to use which definitely makes you feel and like your activity to finish. The feasibility to building the flow for a business with its extensive utilities helps more. Automation flow is the key area most likely to have in your business process flows. There is less coding knowledge required as we have many features to integrate the functionalities like drag n drop.
What is your favorite aspect of this product?
Creates the automation process which contains the managing, building along with the running flow which suits for the business defined process which helps any organization to define the flow..
What do you dislike most about this product?
Haven't faced any feature which didn't liked much, but offfcourse its technology innovation and everyone have bit improvement which always the product keep ON. in my assignment, so for me, so far can't comment on products feature dislike.
What recommendations would you give to someone considering this product?
I would say keep your self updated with the upcoming technologies, to keep yourself in today's technology race which helps business continuous improvement. This is one of the best Salesforce service which definitely helps an organization which keep improving the business and the business process at its easiest for an end users to act smartly.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Igor M.
- Role: C-Level
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Salesforce is an amazing product.
Likeliness to Recommend
What differentiates Salesforce Lightning Flow from other similar products?
Salesforce has incredible automation tools, such as their Flow builder. This enables an admit to perform tasks that only a developer could in many other systems.
What is your favorite aspect of this product?
It is extremely customizable, all you need to do is use your imagination.
What do you dislike most about this product?
It's so customizable, that it's very easy to do the wrong thing. If there was more automated guidance, that would be amazing.
What recommendations would you give to someone considering this product?
The tool itself, out of the box isn't that useful. Once you start customizing it, it becomes a powerhouse. You just need to have a good architect to understand what should and shouldn't be done.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
