What is Salesforce B2B Commerce Cloud?
Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce B2B Commerce Cloud.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce B2B Commerce Cloud?
Pros
- Respectful
- Trustworthy
- Fair
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting and Analytics
Integrated Search
Multi-Storefront
Multi-Language Support
Payment Processing
Catalog Management
Shopping Cart Management
Order Management
Content Management
Guided Selling
Content Localization
Vendor Capability Ratings
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Vendor Support
Salesforce B2B Commerce Cloud Reviews
Brandon R H.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2024
Building Collaboration: Integrating Salesforce CRM
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
B2B Commerce Cloud has sophisticated ordering capabilities. These capabilities, combined with CRM data, enable efficient and consumer-like buying experiences. Consumers are able to order from different locations and at different times, while companies enjoy optimized order management and fulfillment, resulting in seamless delivery visibility.
What is your favorite aspect of this product?
The cloud-based architecture of Salesforce makes it scalable and flexible, allowing companies to adapt to changing market conditions and customer needs. The integration with CRM systems empowers organizations to leverage the full potential of Salesforce's ecosystem, unlocking new revenue streams and driving automation.
What do you dislike most about this product?
Tailored experiences can be offered to each customer's unique needs with account-specific pricing, product catalogs, and promotions. The integration ensures accurate and transparent product information, pricing, and promotions. This fosters trust and loyalty among customers.
What recommendations would you give to someone considering this product?
By consolidating data from various sources, including marketing, sales, and service, businesses gain a comprehensive understanding of their customers' journeys. Businesses can improve customer satisfaction and loyalty by using a holistic approach to data analysis. This approach enables data-driven decision-making, targeted marketing campaigns, and proactive customer service initiatives. By streamlining operations and enhancing customer experiences, businesses can foster long-lasting, mutually beneficial relationships.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matt O.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2024
Offers efficient order and inventory management.
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Simplify the user interface to make it easier to use for customers and administrators. Offer more flexible scalability options to adapt to the needs of any businessIt can easily grow and adapt as the company grows. Allows you to easily integrate with other platforms and tools.
What is your favorite aspect of this product?
Allow greater flexibility in customizing the shopping experience. Facilitate integration with other e-commerce tools and platforms.
What do you dislike most about this product?
It can be expensive both in terms of licensing and implementation and customization costs. It can be complicated to implement and configure. Being integrated with Salesforce CRM, the platform could be overly dependent on this tool.
What recommendations would you give to someone considering this product?
Despite offering customization, it may have limitations compared to other more flexible platforms. It may take time to get familiar with the platform and get the most out of its features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jan N.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Highly customisable product with easy management
Likeliness to Recommend
What differentiates Salesforce B2B Commerce Cloud from other similar products?
Customisation and compatibility with sales cloud
What is your favorite aspect of this product?
Ease of management
What do you dislike most about this product?
Initial implementation issues
What recommendations would you give to someone considering this product?
Start simple and build up and evolve
Pros
- Continually Improving Product
- Inspires Innovation
- Generous Negotitation
- Helps Innovate
Cons
- Less Performance Enhancing
- Less Efficient Service
- Less Effective Service
