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Salesforce.com Inc

Salesforce B2B Commerce Cloud

Composite Score

8.1 /10

CX Score

8.4 /10

43 Reviews Write a Review

What is Salesforce B2B Commerce Cloud?

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

Company Details

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Awards & Recognition

Salesforce B2B Commerce Cloud won the following awards in the B2B eCommerce category

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7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

3 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact

2022

2021 Data Quadrant Gold Medalist

2021

Salesforce B2B Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce B2B Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce B2B Commerce Cloud?

5% Negative

4% Neutral

91% Positive

Pros

Respectful
Trustworthy
Transparent
Fair

Feature Ratings

Average 84

Reporting and Analytics

Integrated Search

Catalog Management

Shopping Cart Management

Multi-Storefront

Multi-Language Support

Order Management

Payment Processing

Guided Selling

Content Management

ERP Integration

Vendor Capability Ratings

Average 82

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support

Salesforce B2B Commerce Cloud Reviews

Sarah c.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Requires large investment

Likeliness to Recommend

6 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Variety of features

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Cost and implementation

What recommendations would you give to someone considering this product?

Requires considerable investment

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Ralf K.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Streamlined procurement through B2B integration

Likeliness to Recommend

9 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Salesforce B2B Commerce Cloud has allowed me to place all orders through a centralized portal with full real-time visibility. Both ourselves and our suppliers can track shipments, inventory levels, and invoices without manual updates. This process automation level reduces errors and friction. The shared transaction record synchronizes all parties.

What is your favorite aspect of this product?

As a purchasing planner, I coordinate with many internal and external stakeholders. Connecting the Salesforce B2B Commerce Cloud to our procurement processes has been transformative. The platform allows me to create orders with all the necessary information already filled in, such as product details, pricing agreements, delivery addresses, and purchase order numbers. Vendors can then use supplier portals to check the status of their orders, confirm receipts, and provide shipping notices directly to us.

What recommendations would you give to someone considering this product?

Interconnecting our procurement systems through the B2B Commerce Cloud yielded measurable efficiency gains. Integrating approvals would further optimize spending, although budgets are currently managed separately. If your organization is looking to digitize its purchasing process, I highly recommend considering the B2B Commerce Cloud. It provides seamless end-to-end process visibility and control.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Matt O.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Offers efficient order and inventory management.

Likeliness to Recommend

10 /10

What differentiates Salesforce B2B Commerce Cloud from other similar products?

Simplify the user interface to make it easier to use for customers and administrators. Offer more flexible scalability options to adapt to the needs of any businessIt can easily grow and adapt as the company grows. Allows you to easily integrate with other platforms and tools.

What is your favorite aspect of this product?

Allow greater flexibility in customizing the shopping experience. Facilitate integration with other e-commerce tools and platforms.

What do you dislike most about this product?

It can be expensive both in terms of licensing and implementation and customization costs. It can be complicated to implement and configure. Being integrated with Salesforce CRM, the platform could be overly dependent on this tool.

What recommendations would you give to someone considering this product?

Despite offering customization, it may have limitations compared to other more flexible platforms. It may take time to get familiar with the platform and get the most out of its features.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Salesforce B2B Commerce Cloud

What is Salesforce B2B Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Salesforce B2B Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Salesforce B2B Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Shopping Cart Management The solution provides robust functionality for shopping cart management (editable carts, saved carts, targeted offers in cart, cart discounting etc.)

Multi-Storefront Enables businesses to launch and manage multiple different storefronts from a single platform.

Multi-Language Support Send or translate alerts in multiple languages.

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Content Management Includes collaboration, check-in/check-out, and version control.

ERP Integration Ability to integrate with Enterprise Resource Planning software

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Salesforce B2B Commerce Cloud Reviews

Sarah c.

Requires large investment

Likeliness to Recommend

Pros

Ralf K.

Streamlined procurement through B2B integration

Likeliness to Recommend

Pros

Matt O.

Offers efficient order and inventory management.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Reporting and Analytics

Integrated Search

Catalog Management

Shopping Cart Management

Multi-Storefront

Multi-Language Support

Order Management

Payment Processing

Guided Selling

Content Management

ERP Integration

Vendor Capability Ratings

Ease of Customization

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of IT Administration

Vendor Support