What is Salesforce Agentforce Sales?
The all-new Salesforce Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSalesforce Agentforce Sales Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Salesforce Agentforce Sales.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Agentforce Sales?
Pros
- Reliable
- Enables Productivity
- Respectful
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Customer Service Management
Collaboration
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 9.1
View Salesforce Agentforce Sales in this category (opens in a new tab)
Conversation Intelligence
Translation missing: en.product_page.ratings.score 9.0
View Salesforce Agentforce Sales in this category (opens in a new tab)
Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
View Salesforce Agentforce Sales in this category (opens in a new tab)
Lead Management
Translation missing: en.product_page.ratings.score 8.9
View Salesforce Agentforce Sales in this category (opens in a new tab)
Salesforce Agentforce Sales Reviews
Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great platform but very expensive.
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
The breadth of features, especially on the sales side.
What is your favorite aspect of this product?
Sales features - account management in particular is very intuitive.
What do you dislike most about this product?
The price.
What recommendations would you give to someone considering this product?
Make sure that you will get a lot of use out of the key features.
Pros
- Performance Enhancing
- Security Protects
- Reliable
- Enables Productivity
Cons
- Less Generous
- Charges for Enhancements
- Less Inspiring
Joe F.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Feb 2022
Product with great runway
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
The product allows me to access dashboards/reports and make actionable decisions and allows me to review the business in one spot.
What is your favorite aspect of this product?
Dashboards and reports are easy to use and allow for some level of customization.
What do you dislike most about this product?
Some of the process and time to get additional items added or integrated.
What recommendations would you give to someone considering this product?
Scale. Their organization is always looking for new tools to integrate and grow. Both for their business and your own.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Very Powerful CRM Platform and Easy to Use!!!
Likeliness to Recommend
What differentiates Salesforce Agentforce Sales from other similar products?
Excellent and This CRM is easy to use!!
What is your favorite aspect of this product?
Salesforce is the best. Basically. Essentially for my whole deals vocation I've utilized Salesforce, and any time I've seen or attempted to utilize an option CRM, I've been unamused. It has perpetual usefulness, interminable customization, unending modules, and now it's so exceptionally settled as a class ruler that individuals take courses in Salesforce and devote their whole professions to their Salesforce skill.
What do you dislike most about this product?
There's very little I despise. Little organizing things that emerged with the Lightning update perhaps. For instance, in an open door view, when you have alternate routes on the right board, it cuts everything off pointlessly. On mine, the extremely upper right box on the open door view is contacts. Regardless of whether the name is Dave, it'll say "Da..." as though there wasn't space for his complete name, yet there will be a couple crawls of void area to the right where there was totally space for his first name as well as his last name as well.
What recommendations would you give to someone considering this product?
I know it's not the least expensive choice, but rather it's the most ideal choice. As you scale your group, it'll turn out to be increasingly more challenging to switch over to Salesforce, so you should do it now. Truly assuming I'm thinking about a situation at an organization and I discover that they don't have Salesforce, I (and loads of other AEs) view it as a point deducted while contrasting propositions for employment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
