What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceRocket.Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Rocket.Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
4
Since last award
79 Plan to Renew
6
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Task Management
File Sharing Collaboration
Notifications
Document Collaboration
Screen Sharing
Search
Granular Access Management
Cross Platform Support
Integration With Productivity Tools
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
Riya T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
Good Solution for instant messaging
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
In-thread replies .
What is your favorite aspect of this product?
Creating seperate public and private channels as per usage .
What do you dislike most about this product?
Has stability issues and the search feature in conversation doesn't work sometimes.
What recommendations would you give to someone considering this product?
Rocket.Chat has certain unique features and thus is a good solution for your business problems but has stability issues and ruthless bugs .
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Reliable
Oliur R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Fantastic product! Easy to use
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket Chat allows for a high degree of customization, including the ability to create custom integrations and add custom functionality through the use of plugins and APIs. Also Rocket. Chat is an open-source platform, meaning the code is freely available and can be modified to meet specific needs. This also enables a large and active community of developers and users to contribute to the platform's development and improvement. Unlike many other chat platforms, Rocket. Chat can be self-hosted on a user's servers, providing greater data security and privacy control.
What is your favorite aspect of this product?
My favorite aspects are its customization options, open-source nature, and self-hosting ability. Many users also appreciate the platform's ease of use and scalability, as well as the built-in support for video and voice conferencing. Another aspect is the large and active community of users and developers contributing to the platform's development and improvement. This community provides a wealth of resources and support for users, including a library of plugins and integrations and a forum for discussing and troubleshooting issues.
What do you dislike most about this product?
There are a few things I didn't like that much which include a less user-friendly interface and limited customization options compared to the desktop version of the platform. Additionally, some performance issues, such as slow load times and resource utilization problems.
What recommendations would you give to someone considering this product?
Rocket Chat is a highly customizable and flexible platform, but it may not be the best choice for everyone. Consider your specific communication and collaboration needs, as well as the size of your team, to determine whether Rocket.Chat is the right choice for you. It also can be self-hosted or used as a hosted service. Consider the pros and cons of each option, including the cost, control over data and security, and ease of setup and maintenance, to determine which is the best fit for you
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2022
Complete Messaging Software For Any Business
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
