What is Rocket.Chat?
Control your communication, manage your data, and have your own collaboration platform to improve team productivity. Lead with the open-source power.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
4
Since last award
79 Plan to Renew
6
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rocket.Chat?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Task Management
File Sharing Collaboration
Notifications
Document Collaboration
Screen Sharing
Search
Granular Access Management
Cross Platform Support
Integration With Productivity Tools
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Customization
Breadth of Features
Quality of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Rocket.Chat Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
A Platform that Helps to Streamline Business Messa
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Bruno F.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2023
One of best in class!
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
It is ALL-IN-ONE: Instant messaging Video conferencing Webinar File collaboration File share Omnichannel
What is your favorite aspect of this product?
Freemium capabilities and Omnichannel. You can also deploy it by yourself
What do you dislike most about this product?
Support is mostly irresponsive unless you have a Premium license.
What recommendations would you give to someone considering this product?
This is waaaay better than Slack, yet for some reason, it's not all that well known. I would take this over Slack ANYDAY. It's hard to compete agains the likes of MS Teams that have a horrible product but gives you access as a bundle when you sign for Office360... Rocket.Chat is simply amazing when you put it against the aforementioned two. It's fast, gives you a ton of granular customization for a fraction of the cost.
Pros
- Enables Productivity
- Respectful
- Continually Improving Product
- Reliable
Cons
- Less Efficient Service
- Less Caring
- Wastes Time
Kenneth O.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted May 2023
Free chat tool I love it.
Likeliness to Recommend
What differentiates Rocket.Chat from other similar products?
Rocket.Chat stands out from the crowd since it is open source and free (if hosted on your server), making it an attractive option for programmers who may not need all the bells and whistles offered by expensive alternatives like LiveChat. There is functionality and features in Rocket.Chat.
What is your favorite aspect of this product?
The flexibility and ease of integrating a chat widget into your web app in the manner of your choosing by the execution of a JavaScript script in your web app without the need to import any additional modules. And the features are fantastic, although learning how to put them to good use may prove challenging.
What do you dislike most about this product?
That the user interface is clumsy or outdated, or like how embedding a live chat requires a script that, by default, will only run on the server's address and not any website, and that, in order to make it work anywhere, it must be placed in a separate page, when it would be preferable to place it directly within the main page.
What recommendations would you give to someone considering this product?
It's a great tool for free communication, file sharing, group chats, and data sharing, which is why I suggest using it. In addition, the channel itself can serve as the setting for a conversational "room." Really helpful if you're trying to avoid 1000 channels.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
