This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

RingCentral, Inc

RingCentral MVP

8.0 /10

67 Reviews Write a Review

What is RingCentral MVP?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

RingCentral MVP won the following awards in the Unified Communications as a Service category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingCentral MVP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral MVP.

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral MVP?

2% Negative

10% Neutral

88% Positive

Pros

Respectful
Transparent
Trustworthy
Acts with Integrity

Feature Ratings

Average 80

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Secure Access

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Analytics Reporting

Third-Party Integration

Vendor Capability Ratings

Average 81

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

RingCentral MVP Reviews

Ankan M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Hassle free communication

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

Provide a fast and intuitive UI

What is your favorite aspect of this product?

Screen Sharing features

What do you dislike most about this product?

The Mobile UI could be more intuitive. Sometimes its hard to find out commonly used buttons in it.

What recommendations would you give to someone considering this product?

Its good, unless you try, you can feel it.

Pros

Performance Enhancing
Enables Productivity
Generous Negotitation
Transparent

Nishant Kumar S.

Role: Information Technology
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use but undifferentiated

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

The freemium feature is not constrained to a time limit which enables the users to continue the usage till it becomes important to purchase

What is your favorite aspect of this product?

Mobility support, Cloud recordings and management of the collaterals

What do you dislike most about this product?

Nothing much but its difficult to really distinguish the product from a competitor

What recommendations would you give to someone considering this product?

Product adoption across the organization is an important aspect. Look at the possibility of the product being used across the org

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features

Isabelle B.

Role: Sales Marketing
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2022

Wonderful product

Likeliness to Recommend

8 /10

What differentiates RingCentral MVP from other similar products?

It makes things more efficient

What is your favorite aspect of this product?

The entire thing

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Just do it.

Pros

Continually Improving Product
Reliable
Unique Features
Saves Time

How We Deliver

RingCentral MVP

What is RingCentral MVP?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

RingCentral MVP Ratings

87 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingCentral MVP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingCentral MVP Reviews

Ankan M.

Hassle free communication

Likeliness to Recommend

Pros

Nishant Kumar S.

Easy to use but undifferentiated

Likeliness to Recommend

Pros

Cons

Isabelle B.

Wonderful product

Likeliness to Recommend

Pros

Most Popular RingCentral MVP Comparisons

Microsoft Teams

Webex Calling

Google Voice

Zoom Workplace

Avaya Experience Platform

AT&T Office@Hand

Title

Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Secure Access

Call Management

Centralized Management Portal

Continuous UCC

Speech Access and Personal Assistant

Analytics Reporting

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support