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Pegasystems Inc.

Pega Customer Decision Hub

Composite Score

8.2 /10

CX Score

8.4 /10

29 Reviews Write a Review

What is Pega Customer Decision Hub?

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

Company Details

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Pega Customer Decision Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Customer Decision Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Customer Decision Hub?

0% Negative

11% Neutral

89% Positive

Pros

Efficient Service
Effective Service
Caring
Saves Time

Feature Ratings

Average 90

Marketing Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Sales Management

Mobile

Vendor Capability Ratings

Average 88

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Pega Customer Decision Hub Reviews

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

PEGA MARKETING AN MARKETING PLATFORM

Likeliness to Recommend

8 /10

What differentiates Pega Customer Decision Hub from other similar products?

It has Artificial Intelligence driven Customer Engagement which helps to Pitch the Customer the best product.

What is your favorite aspect of this product?

1. CLient service team was quite friendly and knowledgeable. 2. Next best Action is the best part of pega it helps us to generate the revenue Mix and increase Customer Engagement. 3. With the help of AI, Machine learning it helps you to predict the Marketing trend.

What do you dislike most about this product?

For a new user it is quite Difficult, you needs to learns a Lot. Cost is also too high for smaller Organisations. Interface is also not intuitive.

What recommendations would you give to someone considering this product?

One must give it a try!!

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Karunakar U.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

This is supported by pega. so it has all features of pega.

What is your favorite aspect of this product?

reusability

What do you dislike most about this product?

noting to dislike

What recommendations would you give to someone considering this product?

pega is the best product compared to others

Pros

Effective Service
Caring
Saves Time
Fair

Russell B.

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Optimal data processing capabilities

Likeliness to Recommend

9 /10

What differentiates Pega Customer Decision Hub from other similar products?

Pega is by far the best platform I've ever used

What is your favorite aspect of this product?

The PEGA platform allows us to build fully customizable UIS, allows us to establish logic for alternative decisions, eliminates a lot of manual work, and has proven relatively easy to integrate with other tools due to its open API

What do you dislike most about this product?

Pega has very limited filtering capabilities on custom dashboards

What recommendations would you give to someone considering this product?

PEGA is well suited to implementing process management for any type of company, and by treating each process as a case type, they can be managed in one system.This eliminates the need to maintain multiple systems in parallel

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Helps Innovate

How We Deliver

Pega Customer Decision Hub

What is Pega Customer Decision Hub?

Company Details

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Pega Customer Decision Hub Ratings

91 Likeliness to Recommend

99 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Pega Customer Decision Hub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Pega Customer Decision Hub Reviews

FARHAAN S.

PEGA MARKETING AN MARKETING PLATFORM

Likeliness to Recommend

Pros

Karunakar U.

Easy to use

Likeliness to Recommend

Pros

Russell B.

Optimal data processing capabilities

Likeliness to Recommend

Pros

Title

Feature Ratings

Marketing Management

Lead Management

Collaboration

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Quote Contract and Proposal

Sales Management

Mobile

Vendor Capability Ratings

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization