Oracle PeopleSoft CRM Customer Reviews 2024

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

85

Activity and Workflow Management

83

Customer Service Management

83

Analytics and Reporting

82

Marketing Management

81

Sales Management

80

Quote Contract and Proposal

80

Lead Management

80

Telephony and Call Center Management

79

Account and Contact Management

79

Mobile

76

Vendor Capability Ratings

Average 81

Ease of Data Integration

84

Vendor Support

84

Ease of IT Administration

83

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

82

Ease of Implementation

82

Usability and Intuitiveness

81

Ease of Customization

81

Quality of Features

79

Product Strategy and Rate of Improvement

76

Oracle PeopleSoft CRM Reviews

Jisa J.

Role: Public Sector
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

CRM tool with powerful features

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle is a standard in the business software industry regarding user-friendly formats and interfaces. As a result, I can modify reports according to my needs in the software. With the help of this app, you can store the information you require for several clients, projects, etc., on a single platform that is simple to use and keeps the report within reach.

What is your favorite aspect of this product?

An essential part of our multinational organization's IT infrastructure is Oracle CRM. We have it integrated with our quotes to save having to enter the same information twice, and it not only tracks and manages opportunities very effectively. With the help of this fantastic CRM, you can successfully maintain your relationship with your customers. Oracle CRM has everything, including a tremendous Lead Management tool, Analytics, and Reports.

What do you dislike most about this product?

Some elements could benefit from improvement (drop-down menus, icons...) Filtering by part number rather than just opportunity would be advantageous. There is a tendency for the application to be very busy for the average user, depending on the content requirements for various organizations within the framework of the out-of-box capabilities offered by the application.

What recommendations would you give to someone considering this product?

As far as I'm concerned, one of the best things about the app is how easy it is to find notes from any point in time, regardless of when they were taken. As we have used Oracle CRM Demand to collect contacts, monitor processes, and identify potential clients, we have gathered data that has helped boost the effectiveness of our marketing campaigns.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joshua M.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Excellent and Reliable Features

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

Oracle PeopleSoft CRM has been working so well for us because the features of this tool are powerful and accurate. Moreover, Oracle PeopleSoft CRM surpasses other CRM tools because of how affordable it has been.

What is your favorite aspect of this product?

Oracle PeopleSoft CRM is an organized tool that enables us to stay connected to all our clients. Oracle PeopleSoft CRM is also easy to customize.

What do you dislike most about this product?

I do not dislike Oracle PeopleSoft CRM at all. Oracle PeopleSoft CRM has been highly impressive.

What recommendations would you give to someone considering this product?

I do recommend Oracle PeopleSoft CRM to every business owner out there. Oracle PeopleSoft CRM will never disappoint you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lynn E.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Oracle PeopleSoft CRM Has Amazing Capabilities

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The capabilities of Oracle PeopleSoft CRM are incredible. It has amazing features that allows us to manage our relationships with our customers smoothly. Oracle PeopleSoft CRM has been the best.

What is your favorite aspect of this product?

I like the amazing support team department of Oracle PeopleSoft CRM. Oracle PeopleSoft CRM works so smoothly for us.

What do you dislike most about this product?

I do not dislike Oracle PeopleSoft CRM at all. Oracle PeopleSoft CRM has been working so well for us.

What recommendations would you give to someone considering this product?

I highly recommend Oracle PeopleSoft CRM. Oracle PeopleSoft CRM is the best.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Jisa J.

CRM tool with powerful features

Likeliness to Recommend

Pros

Joshua M.

Excellent and Reliable Features

Likeliness to Recommend

Pros

Lynn E.

Oracle PeopleSoft CRM Has Amazing Capabilities

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement