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Oracle

Oracle PeopleSoft CRM

Composite Score

8.6 /10

CX Score

8.9 /10

54 Reviews Write a Review

What is Oracle PeopleSoft CRM?

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Company Details

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Awards & Recognition

Oracle PeopleSoft CRM won the following awards in the Customer Relationship Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

3 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Oracle PeopleSoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle PeopleSoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle PeopleSoft CRM?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Trustworthy
Fair
Includes Product Enhancements

Feature Ratings

Average 81

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Average 81

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Oracle PeopleSoft CRM Reviews

Kevin G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use with some basic training

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

As with anything, who you are associated with makes all the difference in the world. Oracle is a leader in everything they touch. This allows them far greater impact than a smaller package. In addition, they touch so many different industries it allows for greater feedback which inevitably makes the product better for all.

What is your favorite aspect of this product?

My favorite aspect of the product is how it allows users to manager their accounts and contacts and the activities they have with them very easily.

What do you dislike most about this product?

There is not enough basic training available for the product. We have to create out own.

What recommendations would you give to someone considering this product?

Look at the overall package and you will see that ease of use, cost and effective account/contact management will help this product stand out.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Justice N.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Mostly good, Could be more user friendly.

Likeliness to Recommend

8 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

The ease to create new functionality

What is your favorite aspect of this product?

How powerful it is!

What do you dislike most about this product?

How not user friendly it is. It is definitely hard to use for someone who is unfamiliar with it,

What recommendations would you give to someone considering this product?

I recommend that you make sure your staff is pretty tech savvy if you want to go with this option.

Pros

Enables Productivity
Security Protects
Helps Innovate
Performance Enhancing

Cons

Less Efficient Service
Leverages Incumbent Status
Less Effective Service

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

A great piece of software

Likeliness to Recommend

10 /10

What differentiates Oracle PeopleSoft CRM from other similar products?

It has saved us a lot of time and labor hours using this tool to keep things organized, and we have saved a lot of effort. Beginners can learn how to use the software with ease as it is simple enough for them. The more familiar you are with the company's other product lines, the more likely you will have benefited from them.

What is your favorite aspect of this product?

The process of understanding consumer behavior is straightforward to learn. It is a reliable system with Oracle's support, and it has powerful techniques to locate answers quickly and easily. As a matter of fact, there can be no doubt that this is a very clean and highly maneuverable model. The information provided by the vendor is apparent and covers most of the information I need to obtain from them.

What do you dislike most about this product?

If their workflows were more straightforward in some cases, their workflows might be able to improve in a more efficient way. The UI could be more flexible and visually appealing. There are problems with workflows and mail notifications. On a mobile device, the user experience wasn't great. There may occasionally be faults and glitches in the software.

What recommendations would you give to someone considering this product?

Our team has tried many CRM applications, but Oracle CRM On Demand is the best! To find the right CRM for our organization, we have been searching for quite some time. In our case, Oracle CRM's platform offered so many options that we were able to select the best option from a wide range of options.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Oracle PeopleSoft CRM

What is Oracle PeopleSoft CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Oracle PeopleSoft CRM Ratings

86 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Oracle PeopleSoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Oracle PeopleSoft CRM Reviews

Kevin G.

Easy to use with some basic training

Likeliness to Recommend

Pros

Justice N.

Mostly good, Could be more user friendly.

Likeliness to Recommend

Pros

Cons

Karly M.

A great piece of software

Likeliness to Recommend

Pros

Most Popular Oracle PeopleSoft CRM Comparisons

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Title

1
Since last award

1
Since last award

Feature Ratings

Collaboration

Activity and Workflow Management

Customer Service Management

Analytics and Reporting

Marketing Management

Sales Management

Quote Contract and Proposal

Lead Management

Telephony and Call Center Management

Account and Contact Management

Mobile

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement