What is Oracle Field Service?
Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time. Maximize field service operational efficiencies and meet service level agreements Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
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Get AssistanceOracle Field Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
79 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle Field Service?
Pros
- Helps Innovate
- Inspires Innovation
- Client's Interest First
- Generous Negotitation
Cons
- Vendor Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Integration
Field Service Knowledge Management
Field Service Workflow Management
Mobile App
Service Scheduling
Dashboards, Analytics and Reporting
Field Sales Enablement
Dispatch Management
Online Booking
Quotes and Estimates
GPS Tracking
Vendor Capability Ratings
Ease of Customization
Ease of Data Integration
Ease of Implementation
Business Value Created
Breadth of Features
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Oracle Field Service Reviews
Stephen C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Great visibility across a global manufacturing org
Likeliness to Recommend
What differentiates Oracle Field Service from other similar products?
The Oracle Field services is a global system - it can be used in China, Europe, Australia, LATAM and USA and end users can equally work out how to use it. In that Oracle FS is excellent. If you want one unified product that you can save costs on with standard ways of working, processes, procedures and reporting then go for this.
What is your favorite aspect of this product?
The business results - we have great data on what our global operations work on and are scheduled to do. We also have saved by having one tool, one set of processes and training program. Oracle also has great training, much of it free, that supports smaller businesses and users, which is great. Field Services also supports most languages.
What do you dislike most about this product?
It is not the most robust product at times as users complained of laggy interfaces where they would type and nothing shows for some time. We tried upgrading the WAN but found it was the ERP system and Field Service itself that has global issues. Not great but does not happen that often.
What recommendations would you give to someone considering this product?
It is intuitive over time, there are a lot of support tools out there, so implementing it is very easy. You want end users to adopt Field Service so make sure that any tool that you look for is intuitive and easy to support, adopt and implement.
Pros
- Efficient Service
- Effective Service
- Caring
- Respectful
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2021
Great product. Can get expensive.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing