Oracle Commerce Customer Reviews 2024

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Translation missing: en.product_page.ratings.score 8.6

View Oracle Commerce in this category (opens in a new tab)

Oracle Commerce Reviews

Nabin Kumar M.

Role: Information Technology
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Best B2B & B2C business manager of our company

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

It has user friendly interface, faster progress, easy to integrate, best customer support.

What is your favorite aspect of this product?

I like this software as it helps to manage our business mainly e-commerce part well. It automate our all processes and saves our time, cost, labour, etc. In our B2B & B2C business it helps us to sync orders, process them for verification, verify stocks and update, payment verification, shipping availability with recommended carrier partner, returns and many more in a single dashboard. It manages all our inventory, orders, Payments, returns and gives a better service both to us and our customers.

What do you dislike most about this product?

I have nothing to dislike this. Customer support is excellent and helps to integrate easily. No points they leave to hate this software.

What recommendations would you give to someone considering this product?

I would recommend this as it is cloud based and doesn't require any manual back up of your data. It automates your business and increase sales with target customers. It is very helpful and pricing also best according to features compared to others.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maggie M.

Role: Industry Specific Role
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Oracle CX Commerce is worth it on every level!

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Oracle CX has similar a concept structure to Shopify (and like platforms), however, we chose Oracle [CX Commerce] over competitors because of how user friendly the solution is ,and how detailed its offerings are. Oracle has so many extra features compared to Shopify that allows us to create a much more personalized experience for our clients.

What is your favorite aspect of this product?

The wonderful thing about this Oracle CW is its ability to regularly update on an automatic basis, and keep up with upgrades. Oracle CX Commerce provides our organization with greater flexibility and quick integration processes.

What do you dislike most about this product?

Pricing models for this type of software could be somewhat better evaluated. There is only a small model to which your organization must find a good fit in order for this solution to work well. I would like to see some pricing flex in the future.

What recommendations would you give to someone considering this product?

Check out the competitors, do an analysis of your needs versus the software offerings/cost. Oracle CX is not the cheapest solution on the market (if that's what you're looking for) but came out on top when we ran an analysis of our needs with what it offered.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Henrique C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Many features, most of them easy to use.

Likeliness to Recommend

8 /10

What differentiates Oracle Commerce from other similar products?

Easy integration with other Oracle products.

What is your favorite aspect of this product?

The vast number of OOTB features.

What do you dislike most about this product?

Having to use an outdated framework (KnockoutJs). This has been solved lately, with the introduction of Open Storefront Framework (OSF), which allows the use of React or other more recent frameworks.

What recommendations would you give to someone considering this product?

Make use of the new OSF, it gives more liberty to customize your e-commerce.

Pros

Security Protects
Unique Features
Includes Product Enhancements
Reliable

Cons

Slower Product Innovation
Less Performance Enhancing
Inhibits Innovation

How We Deliver

Oracle Commerce

What is Oracle Commerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Nabin Kumar M.

Best B2B & B2C business manager of our company

Likeliness to Recommend

Pros

Maggie M.

Oracle CX Commerce is worth it on every level!

Likeliness to Recommend

Pros

Henrique C.

Many features, most of them easy to use.

Likeliness to Recommend

Pros

Cons

Most Popular Oracle Commerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

1
Since last award

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement