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Oracle

Oracle Commerce

Composite Score

8.6 /10

CX Score

8.8 /10

88 Reviews Write a Review

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details

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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

7 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

9 Top Rated Capabilities

10 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

1% Negative

7% Neutral

92% Positive

Pros

Acts with Integrity
Effective Service
Fair
Trustworthy

Feature Ratings

Average 80

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Average 79

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

B2B eCommerce

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Oracle Commerce Reviews

Martha N.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Profitable e-commerce Platform.

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce is a standard e-commerce approach.

What is your favorite aspect of this product?

Oracle Commerce is systematic in conducting marketing.

What do you dislike most about this product?

Oracle Commerce is organized in boosting confidence for firms.

What recommendations would you give to someone considering this product?

Oracle Commerce is universal without regional discrimination.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dio (Dionisios) F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Exceptional commerce platform

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

An e-commerce platform that helps B2C and B2B companies connect sales and customer data from their CRM with their financial and operational data so they can deliver personalized experiences to buyers across all sales channels. Save time and reuse resources with a unified e-commerce platform.

What is your favorite aspect of this product?

Personalize experiences for authenticated (registered and logged in), recognized (registered, but not logged in) and anonymous users. Offer contextually relevant upsells and cross-sells, expose more of your catalog to the right customers, and drive higher order values with product recommendations based on unique data from your CRM.

What do you dislike most about this product?

Could provide a more detailed search system so customers can better search for products. Documentation and knowledge management could be improved, lacks detailed documentation. While documentation is available for most features, it is often difficult to follow and seems very general.

What recommendations would you give to someone considering this product?

Improve the search experience for your customers with features that consistently show the products they want to buy. Oracle Commerce search relies on machine learning to optimize results, select specific products, and magnify or hide results based on customer preferences. An intuitive user interface makes it easy for merchants to control daily settings, configure faceted ordering and other ordering strategies, and manage keywords with an integrated thesaurus and predictive dictionary.

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

Isabella G.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Smart solution for business needs

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Part that integrates well with other oracle products, It will automate your operation and simplify your business. From purchase to payment, shipping, returns and refunds, everything can be managed on a single platform

What is your favorite aspect of this product?

Easy and friendly tool for the user, it has good dashboards to visualize the data, it has multiple payment systems, it allows the developer to create designs by separating the elements of the page into widgets, which turn out to be easy maintenance tasks to perform.

What do you dislike most about this product?

More detailed search engine, does not show suggestions to promote sales.

What recommendations would you give to someone considering this product?

It is more suitable for large companies due to its strict pricing models. If your organization has a central development team You can customize the finer details.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

How We Deliver

Oracle Commerce

What is Oracle Commerce?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Oracle Commerce Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Oracle Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

B2B eCommerce

Oracle Commerce Reviews

Martha N.

Profitable e-commerce Platform.

Likeliness to Recommend

Pros

Dio (Dionisios) F.

Exceptional commerce platform

Likeliness to Recommend

Pros

Isabella G.

Smart solution for business needs

Likeliness to Recommend

Pros

Most Popular Oracle Commerce Comparisons

Adobe Commerce

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Shopify Plus

WooCommerce

Square eCommerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

1
Since last award

Feature Ratings

Catalog Management

Order Management

Content Localization

Retargeting Capabilities

Payment Processing

Reporting and Analytics

Order Portal

Predictive Recommendations

Integrated Search

Microsite Management

Content Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement