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Oracle Commerce Logo Award Winner Product Badge
Oracle Commerce Logo Award Winner Product Badge
Oracle

Oracle Commerce

Composite Score
8.4 /10
CX Score
8.6 /10
Category
Oracle Commerce
8.4 /10

What is Oracle Commerce?

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

Company Details


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Awards & Recognition

Oracle Commerce won the following awards in the B2C eCommerce category

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Oracle Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Commerce?

3% Negative
6% Neutral
91% Positive

Pros

  • Acts with Integrity
  • Fair
  • Security Protects
  • Effective Service

Feature Ratings

Average 79

Catalog Management

84

Order Management

83

Content Localization

82

Retargeting Capabilities

80

Predictive Recommendations

80

Integrated Search

79

Reporting and Analytics

78

Payment Processing

78

Customer Order Portal

77

Microsite Management

77

Content Management

76

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Business Value Created

81

Quality of Features

81

Breadth of Features

80

Ease of Data Integration

79

Ease of Customization

79

Ease of IT Administration

78

Usability and Intuitiveness

78

Availability and Quality of Training

77

Vendor Support

76

Product Strategy and Rate of Improvement

73

Oracle Commerce Reviews

Heiko M.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product and easy to use.

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Its flexibility allows companies to create tailored experiences for different customer segments. The platform supports multilingual content, currency conversion, and regional tax rules. Businesses can easily expand into international markets using Oracle Commerce. Oracle Commerce provides detailed insights into customer behavior, sales performance, and site traffic. These analytics help businesses make informed decisions and optimize their online presence.

What do you dislike most about this product?

It is sometimes not very intuitive to work with Oracle Connerce, but the Cloud solution was improved a lot.

What recommendations would you give to someone considering this product?

Start your Oracle Commerce project with a SME and an expereinced Solution Architect with a history in Oracle Commerce and Oracle CX products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Meet D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

More Capabilities, more Features with less price

Likeliness to Recommend

10 /10

What differentiates Oracle Commerce from other similar products?

Due to its robust capabilities, extensive feature set, and strong vendor support. Moreover, its seamless integration with various systems and easy to customize makes it a preferred choice for businesses.

What is your favorite aspect of this product?

My favorite aspect is we can create dynamic and engaging online shopping experiences. From catalog management to order processing and analytics, it also offers range of tools to streamline e-commerce operations and drive business growth.

What do you dislike most about this product?

By providing more customizable options for smaller businesses or those with less requirements.

What recommendations would you give to someone considering this product?

Just one thing "Go for it"

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Oracle Commerce Simplifies Personalized Shopping

Likeliness to Recommend

9 /10

What differentiates Oracle Commerce from other similar products?

Oracle Commerce stands out for its unified platform that supports both B2B and B2C sales. Unlike most competitors, Oracle Commerce allows companies to manage both business models from a single intuitive interface, thanks to its flexible catalog configurations, pricing rules, and payment options. Its “configure, price, quote” tools also streamline complex sales processes common in B2B environments. The “see other customers also bought” feature enhances relationships and increases average order values.

What is your favorite aspect of this product?

Their infrastructure experiences minimal outages or performance issues. The responsive design works seamlessly across all devices, and the built-in analytics offer valuable insights into customer behavior. The simple drag-and-drop interface enables our team to update content, create landing pages, and launch promotional campaigns without the need for developers.

What do you dislike most about this product?

The initial implementation requires careful planning and testing phases. Long-term maintenance and enhancements are straightforward. However, less technical users new to e-commerce may struggle without guided tours or wizards. Comprehensive documentation and community forums can help overcome this limitation.

What recommendations would you give to someone considering this product?

Oracle Commerce provides an effortless shopping experience that keeps customers engaged and converted throughout their journey. For any business that sells online, Oracle Commerce offers advanced personalization, multichannel support, and dependability at an enterprise scale. Our clients have seen significant boosts in sales and optimized operations thanks to this software. I highly recommend evaluating Oracle Commerce for all omnichannel retailers looking to stay ahead of the competition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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