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Okta

Okta Identity Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.9 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Fair
  • Reliable
  • Acts with Integrity
  • Trustworthy

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

92

Web Cloud Single Sign on (SSO)

90

Activity Monitoring Alerts

88

Identity Governance

87

Provisioning Deprovisioning

87

Privileged Access Management

86

Access Request Management

84

Password Management

84

Mobility Support

83

Advanced Provisioning

83

Reporting

83

Vendor Capability Ratings

Average 84

Business Value Created

86

Ease of Data Integration

85

Quality of Features

85

Ease of Customization

84

Usability and Intuitiveness

84

Ease of IT Administration

84

Ease of Implementation

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Availability and Quality of Training

83

Vendor Support

82

Okta Identity Cloud Reviews

Peyton W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Large-scale deployment of applications.

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

For single-sign-on authentication and password management, Okta is the most effective and crucial application we use daily and at all times. Okta is integrated with Salesforce and all other applications to perform business automation appropriately without requiring the user to log in multiple times to different applications. A wide variety of enterprise customers employ Okta's excellent OOB functionality.

What is your favorite aspect of this product?

This software supports various applications, and setting up applications is relatively simple. With the adaptive MFA, we can balance security and usability simultaneously in a suitable way for almost everyone. That's pretty cool. With the use of SCIM and APIs, the onboarding process of a new user has been significantly reduced in terms of the amount of labor required.

What do you dislike most about this product?

For seasoned IT professionals, implementation is quite simple. Still, the extensive feature set and documentation can be frightening for new users who need to become more familiar with identity management. While Okta customer service responds quickly, they may deflect blame when problems arise between Okta and an unsupported program, even if the problem lies with Okta rather than the unsupported item.

What recommendations would you give to someone considering this product?

Allows you to access apps without utilizing a VPN directly. This is advantageous if you work remotely because you can access the Apps on your computer rather than bringing your work PC home. To log into Okta and access your Apps, you only need your username, password, and second authentication.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aditi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

Excellent with great features but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

It’s easy to use has great features. All integrations are easy and gives good user experience. Although the product seems a bit costly but is very reliable and improves the security posture if the organisations.

What is your favorite aspect of this product?

SSO, provisioning And MFA

What do you dislike most about this product?

The cost of the product is comparatively very high

What recommendations would you give to someone considering this product?

Excellent product if u want good end user experience this is the best product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel Ernesto R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Connect with customers and suppliers

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

If we need to single sign-on with an Okta Identity Cloud authenticator, we can login to multiple web applications on a single page securely then once logged into the system on the company network, it identifies you, and all applications and websites within the company that requires a login will give you automatic access (depending on permission) by single sign-on we have 2 years without having any problem with the platform and enjoying the software for daily tasks.

What is your favorite aspect of this product?

With a good value for money because it is demand and does not have so high cost, it is good that all the security management of networks are carried out by this type of software easy to use and create users, add them to applications/groups and put in place a very good system as well as its console responds quickly and very essential to integrate with third party products to enable two-factor authentication.

What do you dislike most about this product?

One way to get the attention of small businesses is for the cost of the license a discount to renew the subscription so that the system is more for all businesses, as well as creating additional options to create and customize a profile and more integrations and improving the search engine to make it more intuitive.

What recommendations would you give to someone considering this product?

As a company you need to manage security in your social networks. For small organizations it may be redundant, but for large organizations, it saves time, bureaucratic tasks are done from one web page. I can't say enough positive things about everything Okta offers. It is reliable for its security, it is recommended for its easy learning curve.

Pros

  • Reliable
  • Efficient Service
  • Inspires Innovation
  • Caring

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