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Okta Identity Cloud Logo Award Winner Product Badge
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Okta

Okta Identity Cloud

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Okta Identity Cloud
8.9 /10

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details


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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

1% Negative
4% Neutral
95% Positive

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Acts with Integrity

Feature Ratings

Average 85

Multi-Factor Authentication (MFA)

90

Web Cloud Single Sign on (SSO)

88

Privileged Access Management

87

Identity Governance

87

Activity Monitoring Alerts

86

Provisioning Deprovisioning

86

Reporting

84

Access Request Management

84

Mobility Support

83

Password Management

82

Advanced Provisioning

82

Vendor Capability Ratings

Average 83

Business Value Created

86

Ease of Implementation

86

Vendor Support

84

Ease of Customization

83

Usability and Intuitiveness

83

Breadth of Features

83

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

82

Okta Identity Cloud Reviews

Sumit P.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good Features

Likeliness to Recommend

7 /10

What differentiates Okta Identity Cloud from other similar products?

Okta Identity Cloud stands out for its unified approach to identity management, extensive integration ecosystem, advanced security features, scalability, and user-friendly experience, making it a comprehensive and adaptable solution for organizations of all sizes seeking robust identity and access management capabilities.

What is your favorite aspect of this product?

One standout aspect of Okta Identity Cloud is its extensive integration ecosystem, which enables seamless connection and management of various applications and systems. This flexibility empowers organizations to leverage their existing technology stack while easily integrating new tools, fostering agility and innovation in identity management.

What do you dislike most about this product?

some users may find the pricing structure of Okta Identity Cloud to be complex or potentially costly, particularly for organizations with large user bases or complex identity management needs. Additionally, while Okta offers a wide range of features and capabilities, some users may encounter a learning curve when initially setting up and configuring the platform to meet their specific requirements. However, with adequate training and support, these challenges can be effectively addressed.

What recommendations would you give to someone considering this product?

For organizations considering Okta Identity Cloud, I recommend thoroughly evaluating your identity management needs, starting with a pilot or proof of concept to assess its suitability, investing in training and support for your team, planning for seamless integration with existing infrastructure, and staying updated on new features and best practices to maximize the benefits of the platform and enhance your organization's identity management practices and security posture.

Pros

  • Performance Enhancing
  • Efficient Service
  • Acts with Integrity
  • Helps Innovate

Sristi S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

easy to use, with all functionality

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

- it has a less complicated UI other than other products - user experience is good it provides seamless authentication and access to applications across devices and platforms.

What is your favorite aspect of this product?

- user friendly UI which makes it less complicated to work upon in comparison to other tools

What do you dislike most about this product?

there should be need of more authentication methods

What recommendations would you give to someone considering this product?

- it has a less complicated UI other than other products . The user experience is good it provides seamless authentication and access to applications across devices and platforms. It is cost effective and the support team is also very good. Must try product for access management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tahir A.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

"Easy to use, but a bit pricey."

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

Okta's adaptive Multi-Factor Authentication (MFA) ensures robust authentication across various applications and extends support to a wide range of third-party MFA factors, such as U2F, YubiKey, Smart Cards, and Google Authenticator.

What is your favorite aspect of this product?

SSO, Okta's Single Sign-On enables users to access apps and resources without the need to remember multiple passwords or log in to various accounts. Enhancing productivity, Okta streamlines application access, making it quicker and more efficient.

What do you dislike most about this product?

Configuring individual apps can be cumbersome and lacks simplicity. Support was only available through payment. The cost associated with Single Sign-On (SSO) is relatively high. Okta Verify does not facilitate multiple users accessing a single account.

What recommendations would you give to someone considering this product?

SSO To enable your users to sign in to other applications without the need to remember distinct sets of credentials for each application or service.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

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