What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNew Relic Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on New Relic.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Efficient Service
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Transaction Request Performance
Application Request Tracing
Application Metric Reporting
Cloud/On-Prem/Hybrid Deployment
Code Performance Monitoring
Application Discovery
Error Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Server Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Customization
Ease of Implementation
Quality of Features
Breadth of Features
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
Saurabh S.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Easy to use, Fantastic product!
Likeliness to Recommend
What differentiates New Relic from other similar products?
The UI and the ease of use functionality that it provides. Its own query language that is similar to SQL
What is your favorite aspect of this product?
New Relic Query Language Distributed Tracing APM
What do you dislike most about this product?
Tracing is not always accurate
What recommendations would you give to someone considering this product?
Go for it, it is good for all types of software and integrations
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Trustworthy
Gaurav K.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Oct 2023
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates New Relic from other similar products?
Best in class APM Network Watcher kubernetes Monitoring at next level APM change tracking for deployments Dependency graph to check service map Distributed and Infinite tracing Real Time profiling
What is your favorite aspect of this product?
Distributed tracing Real time profiling
What do you dislike most about this product?
No logs from azure/aws activity intrgation with APM
What recommendations would you give to someone considering this product?
Have a look daily on log/metrics ingestion to chek daily cost and build osme dahboards out of it to check from where we are getting the cost
Pros
- Performance Enhancing
- Client Friendly Policies
- Reliable
- Enables Productivity
Sourabh G.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Oct 2023
An Awesome tool for APM and dashboards
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic's APM tool stands out for its comprehensive monitoring, real-time insights, and user experience tracking
What is your favorite aspect of this product?
The tool's user-friendly interface and compatibility with various platforms make it accessible and adaptable. It also excels in scalability, allowing businesses to monitor performances as they grow. Customization options enable teams to create personalized dashboards and reports, while strong customer support ensures responsive assistance. Overall, New Relic APM offers a powerful and valuable solution for businesses seeking to optimize application performance and deliver a better user experience.
What do you dislike most about this product?
There is complex pricing and it may not be affordable by smaller companies. Free tier has lot of limitations.
What recommendations would you give to someone considering this product?
If you can afford, new relic is the best APM tool in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Inspires Innovation
