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New Relic Logo Award Winner Product Badge
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New Relic, Inc.

New Relic

Composite Score
8.8 /10
CX Score
9.0 /10
Category
New Relic
8.8 /10

What is New Relic?

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

Company Details


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Awards & Recognition

New Relic won the following awards in the Application Performance Management - Enterprise category

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New Relic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on New Relic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love New Relic?

0% Negative
10% Neutral
90% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Transaction Request Performance

88

Application Request Tracing

87

Application Metric Reporting

87

Cloud/On-Prem/Hybrid Deployment

86

Code Performance Monitoring

86

Application Discovery

86

Error Reporting

86

Non-Commodity Operating Systems

85

Enterprise Cloud Platform Support

84

Server Monitoring

84

Synthetic Monitoring (RUM)

84

Vendor Capability Ratings

Average 82

Ease of Customization

85

Ease of Implementation

85

Quality of Features

84

Breadth of Features

83

Availability and Quality of Training

83

Business Value Created

83

Ease of IT Administration

83

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Vendor Support

77

New Relic Reviews

Christopher B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Good product but consider others like DataDog

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

It has strong monitoring capabilities

What is your favorite aspect of this product?

The ability to integrate custom applications

What do you dislike most about this product?

It hasn't kept up vs competitors

What recommendations would you give to someone considering this product?

Consider other options

Pros

  • Unique Features
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Thiago A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

New Relic stands out with unique analytics

Likeliness to Recommend

9 /10

What differentiates New Relic from other similar products?

New Relic excels with real-time analytics, strong APM tools, and machine learning-driven insights, giving it an edge in proactive monitoring and observability.

What is your favorite aspect of this product?

My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.

What do you dislike most about this product?

The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.

What recommendations would you give to someone considering this product?

I recommend thoroughly exploring New Relic’s features through their documentation and trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization

Pros

  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies
  • Fair

Manuel P.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A leading application performance management tool

Likeliness to Recommend

8 /10

What differentiates New Relic from other similar products?

Many key features differentiate itself from others. Unlike other tools, which only focus on specific work, New Relic provides full-stack observation. It also allows users to track complaints to sort out the failures within software. It facilitates its users with a customized dashboard to meet their requirements.

What is your favorite aspect of this product?

Its full-stack availability is my favorite feature in it. This helps in taking an insight view from frontend to backend. This is very important to manage complex systems as it allows pinpointing the failures and sorting them out. Its tracing feature is also very helpful in boosting its functionality. This makes it feasible for the worker to trace the request through microservices. AI-driven automation and real-time collaboration enable us to come across the issues to make the app reliable for customers.

What do you dislike most about this product?

Every feature of it is up to my expectations. It considers every minute detail to be addressed which would be a bottleneck for the customers. It uses a holistic approach to enhance the performance. Although basic learning is important for its best experience. Otherwise, it is a complete way out.

What recommendations would you give to someone considering this product?

I would recommend this to everyone who wants to manage the performance of their apps, solve their issues, best integrate with other tools with high scalability, and excel in their business. First, go through its free trial to enjoy its paid version fully. it brings maximum ease to you by giving you maximum guidance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service

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