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NetSuite

NetSuite CRM

Composite Score

8.1 /10

CX Score

8.4 /10

60 Reviews Write a Review

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Trustworthy
Transparent
Client Friendly Policies

Feature Ratings

Average 83

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Powerful CRM for SMBs.

Likeliness to Recommend

8 /10

What differentiates NetSuite CRM from other similar products?

Built-in Email marketing allows us to send to send marketing emails from the application itself, embedded templates are quite satisfactory. New pipelines can be directly created using the previously saved searches. Estimation and reporting can be customized as per the Org needs. Marketing list import feature is quite intuitive & supports various formats.

What is your favorite aspect of this product?

It facilitates sales automation using inbuilt NS workflows. Various innovative features such as ClickToCall & Optimized field recording in forms, are quite helpful & save time.

What do you dislike most about this product?

Various features are present in the package but are underutilized or unutilized, there's a lack of tutorials & even their support team was mostly unware.

What recommendations would you give to someone considering this product?

The setup experts are not usually aware about detailed pipelines & forecasting tools of the product, you'll need to figure out most of it on your own.

Pros

Helps Innovate
Reliable
Respectful
Performance Enhancing

Cons

Slower Product Innovation
Commodity Features
Wastes Time

Kelvin M.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use, but a bit pricey, price sometimes :(

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

The powerful and the performance.

What is your favorite aspect of this product?

The contability how the tool manage this feature.

What do you dislike most about this product?

The prices

What recommendations would you give to someone considering this product?

Buy or contract this tool will help to integrate their systems in one place

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Vijay B.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy but little complex

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

It is fast and user friendly.

What is your favorite aspect of this product?

Integration Capabilities.

What do you dislike most about this product?

It is complex

What recommendations would you give to someone considering this product?

It is good product

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

NetSuite CRM

What is NetSuite CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Abhishek K.

Powerful CRM for SMBs.

Likeliness to Recommend

Pros

Cons

Kelvin M.

Easy to use, but a bit pricey, price sometimes :(

Likeliness to Recommend

Pros

Vijay B.

Easy but little complex

Likeliness to Recommend

Pros

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Title

Feature Ratings

Lead Management

Collaboration

Activity and Workflow Management

Analytics and Reporting

Sales Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Mobile

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training