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NetSuite

NetSuite CRM

Composite Score

8.4 /10

CX Score

8.7 /10

59 Reviews Write a Review

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

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Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Trustworthy
Transparent
Effective Service

Feature Ratings

Average 84

Lead Management

Activity and Workflow Management

Collaboration

Analytics and Reporting

Account and Contact Management

Sales Management

Customer Service Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Best for Customer Relationship Management

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Helen B.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

complete solution for real customer view

Likeliness to Recommend

10 /10

What differentiates NetSuite CRM from other similar products?

Netsuite is special for medium sized companies, it only has access through the cloud, it does not have integration in social networks, it has some limitations in its use with respect to Salesforce which is special for large and all kinds of companies, it has a very specialized and individual attention, which makes it special for medium and small companies

What is your favorite aspect of this product?

With this tool I can organize my work times, has allowed us to integrate all departments of the company, is excellent at capturing all data collected in our site survey, if something is missing as it is collected from our stock, provide logistics of materials to buy, after all these steps passes to another department where it is mostly developed.

What do you dislike most about this product?

It is a very demanded platform for the capacity that has of answer, is small and it is necessary to change platform when the company is growing in form, is important to consider that it is due to work from but the simple thing and elementary to be able to develop it but ample possible from the frame of the enterprise solutions.

What recommendations would you give to someone considering this product?

Recommended for small and medium businesses, Netsuite is a special business platform for managing customers, tracking them in the cloud, tracking costs, and integrating all company departments, to start with.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

How We Deliver

NetSuite CRM

What is NetSuite CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

87 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

Best for Customer Relationship Management

Likeliness to Recommend

Pros

Helen B.

complete solution for real customer view

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Lead Management

Activity and Workflow Management

Collaboration

Analytics and Reporting

Account and Contact Management

Sales Management

Customer Service Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Vendor Support

Availability and Quality of Training