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NCR Corporation

NCR VOYIX - Emerald

Composite Score

7.3 /10

CX Score

7.6 /10

19 Reviews Write a Review

What is NCR VOYIX - Emerald?

NCR Emerald (previously Silver) is a point of sales systems for small business that is simple to use but powerful enough to help make your dreams a business reality.

Company Details

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Awards & Recognition

NCR VOYIX - Emerald won the following awards in the Retail POS category

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8 Top Rated Capabilities

8 Top Rated Features

2023

2021 Data Quadrant Gold Medalist

2021

9 Top Rated Capabilities

8 Top Rated Features

2021

NCR VOYIX - Emerald Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NCR VOYIX - Emerald.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

96 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NCR VOYIX - Emerald?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Client Friendly Policies
Acts with Integrity
Transparent

Feature Ratings

Average 82

Employee Mobile

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Employee Management

Loyalty Program

PCI and EMV Compatible

Analytics and Reporting

Sales Transactions

Vendor Capability Ratings

Average 79

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

NCR VOYIX - Emerald Reviews

Christy T.

Role: Information Technology
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2023

Agile & user intuitive. A partner to our succes

Likeliness to Recommend

8 /10

What differentiates NCR VOYIX - Emerald from other similar products?

Agile and professional support has been readily made available regardless of the complexity or timing of our issues. Additionally our ability to make more informed efficiency related decisions as well as those that positively affect profitability is a result of the comprehensive analytics and reporting that this product provides.

What is your favorite aspect of this product?

The peace of mind given as a result of the stability of the NCR Silver product is priceless to those organizations whose most profitable periods can allow for no downtime.

What do you dislike most about this product?

It would be very useful to have an online community of other business users to engage with. Sharing unique business scenarios and challenges would be invaluable to both NCR and their clients. Currently there isn't a visible means of doing this. The negativities of this product are few and far between.

What recommendations would you give to someone considering this product?

Consider your most valuable five functionality needs and compare this product to its competitors. Speak with other businesses in the same line of work who are already using the product about their integrations, data and Reporting experiences, Etc

Pros

Reliable
Performance Enhancing
Trustworthy
Effective Service

Prashant S.

Role: Sales Marketing
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jun 2023

An In-Depth Review of NCR Silver: Pros, Cons, and

Likeliness to Recommend

8 /10

What differentiates NCR VOYIX - Emerald from other similar products?

NCR Silver operates on a cloud-based platform, allowing businesses to access their data and manage operations from anywhere with an internet connection. This offers flexibility and convenience, enabling business owners to monitor and manage their business on the go.

What is your favorite aspect of this product?

NCR Silver is known for its responsive customer support team. Businesses using NCR Silver can reach out for assistance when encountering issues or needing guidance, and the support team is available to provide prompt solutions and guidance.

What do you dislike most about this product?

NCR Silver may have limitations when it comes to integrating with other software or third-party applications. This can be a disadvantage for businesses that rely on multiple tools and platforms, as it may hinder seamless data flow or efficient operations.

What recommendations would you give to someone considering this product?

NCR Silver supports multiple payment methods, including credit cards, mobile payments, and integrations with popular payment processors. This ensures that businesses can accept various payment types, providing convenience to customers and maximizing sales opportunities.

Pros

Helps Innovate
Effective Service
Acts with Integrity
Over Delivered

Cons

Less Inspiring
Security Frustrates

Hagaria B.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

NCR Silver Review

Likeliness to Recommend

9 /10

What differentiates NCR VOYIX - Emerald from other similar products?

When it comes to retail POS systems, NCR Silver offers the best there is and it is very customizable making it a better choice for businesses

What is your favorite aspect of this product?

Using and deploying NCR Silver is easy I like the customizability aspect of NCR Silver

What do you dislike most about this product?

I have no dislikes as NCR Silver has been amazing

What recommendations would you give to someone considering this product?

I recommend NCR Silver as a retail POS System because it is customizable and affordable too.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Inspires Innovation

How We Deliver

NCR VOYIX - Emerald

What is NCR VOYIX - Emerald?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

NCR VOYIX - Emerald Ratings

75 Likeliness to Recommend

96 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love NCR VOYIX - Emerald?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

NCR VOYIX - Emerald Reviews

Christy T.

Agile & user intuitive. A partner to our succes

Likeliness to Recommend

Pros

Prashant S.

An In-Depth Review of NCR Silver: Pros, Cons, and

Likeliness to Recommend

Pros

Cons

Hagaria B.

NCR Silver Review

Likeliness to Recommend

Pros

Most Popular NCR VOYIX - Emerald Comparisons

Square POS

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KORONA POS

Shopify POS

NCR VOYIX POS - Counterpoint

Revel

Title

Feature Ratings

Employee Mobile

Cash Register Point of Purchase Devices

Inventory Control

Customer Account Management

Online Integrations Web Store

Pricing Promotions

Employee Management

Loyalty Program

PCI and EMV Compatible

Analytics and Reporting

Sales Transactions

Vendor Capability Ratings

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support