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Navan

Navan

Composite Score
9.1 /10
CX Score
8.9 /10
Category
Navan
9.1 /10

What is Navan?

Navan (formerly TripActions) is the all-in-one super app that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.

Company Details


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Awards & Recognition

Navan won the following awards in the Travel Management category

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Navan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Navan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

3
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Navan?

2% Negative
0% Neutral
98% Positive

Pros

  • Security Protects
  • Reliable
  • Transparent
  • Enables Productivity

Feature Ratings

Average 93

Notifications/Alerts/Updates

97

Bank/Credit Card Integration

95

Policy Configuration/Implementation

94

Expense Management

94

AI Driven Personalization

94

Self-Service

93

Risk Management

92

Expense Automation

92

Sustainability Reports

92

Mobile

91

Travel and Accommodation Booking

91

Vendor Capability Ratings

Average 89

Ease of IT Administration

93

Ease of Implementation

92

Ease of Customization

92

Ease of Data Integration

92

Usability and Intuitiveness

92

Business Value Created

90

Availability and Quality of Training

89

Quality of Features

89

Breadth of Features

89

Vendor Support

88

Product Strategy and Rate of Improvement

88

Navan Reviews

Promod Kr. P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very Good UI and easy to use.

Likeliness to Recommend

9 /10

What differentiates Navan from other similar products?

I have filled reimbursement form for the wellness benefits on TripActions. The good thing are the autosuggestions while filling the form and the auto scan feature for the receipt.

What is your favorite aspect of this product?

It makes the reimbursement process very smooth and also the auto scan feature, reduces the pain of writing lot of the stuffs.

What do you dislike most about this product?

I have filled reimbursement form for the wellness benefits on TripActions. The only thing that I did not like was the length of the form, else everything looked fine.

What recommendations would you give to someone considering this product?

Superb product....go for it.

Pros

  • Respectful
  • Efficient Service
  • Effective Service
  • Caring

Uma S.

  • Role: Finance
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy-to-use interface for booking and planning

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

TripActions is the only solution we need to manage physical and virtual cards for corporate travel expenses, and hotel and flight bookings with exclusive deals, cashback and rewards.

What is your favorite aspect of this product?

The enhanced user experience to book tickets and manage expenses in one place is incredible. Business travel has become seamless with features like multi-level approval, expense reports, integration, and much more.

What do you dislike most about this product?

If it connects with all airlines and hotels, it will be the next-generation online booking tool that can save a lot of cash through rewards and cashback while booking across the world.

What recommendations would you give to someone considering this product?

It's easy to create and customize travel policies that ensure you stay within spending limits. You can set up approval for tickets costs and trips to manage your corporate travel more efficiently.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diego N.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic and helpful app

Likeliness to Recommend

10 /10

What differentiates Navan from other similar products?

The use of the app tells you step by step how to proceed, so easy to use.

What is your favorite aspect of this product?

Its very visual

What do you dislike most about this product?

Sometimes when you ask to chat with someone the options are very limited or not helpful.

What recommendations would you give to someone considering this product?

Use it, very helpful and simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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