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MakeMyTrip

myBiz

Composite Score
7.5 /10
CX Score
7.7 /10
Category
myBiz
7.5 /10

What is myBiz?

MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro, mid, & large-sized organisations. It is an integrated travel and expense management solution by MakeMyTrip, designed to streamline business travel requirements across diverse sectors.

Company Details


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myBiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on myBiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love myBiz?

3% Negative
5% Neutral
92% Positive

Pros

  • Trustworthy
  • Includes Product Enhancements
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 77

Travel and Accommodation Booking

81

Notifications/Alerts/Updates

80

Expense Management

75

Itinerary Management

74

Mobile

74

Bank/Credit Card Integration

74

Policy Configuration/Implementation

73

Self-Service

72

Savings Optimization

71

Rate Tracking

70

AI Driven Personalization

70

Vendor Capability Ratings

Average 72

Ease of Implementation

77

Product Strategy and Rate of Improvement

74

Usability and Intuitiveness

73

Vendor Support

73

Business Value Created

72

Quality of Features

72

Availability and Quality of Training

71

Breadth of Features

71

Ease of Data Integration

70

Ease of Customization

69

Ease of IT Administration

69

myBiz Reviews

Manoj K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

MyBiz is my Default Travel App. This answers all!

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

1) Best itenerary Management. All at one place 2) Prices are competitive, if not best

What is your favorite aspect of this product?

1) Itenaray Management

What do you dislike most about this product?

1) Policies are Vendor Centric. If a Hotel is booked & room is not upto the mark. The penalty should be levied to the Vendor & refund to the client to enhance the quality of services. Customer Care says, 'if Hotel approved/allows to cancel request, we will refund' 2) No incentivization to the end user in terms of points/Cashback, etc. This will encourage travel

What recommendations would you give to someone considering this product?

Do a Cost Benefit Analysis, check if it's worth the savings. Actually I am the initial few who got complementary services

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous

Parimal D.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

user-friendly interface & robust features

Likeliness to Recommend

8 /10

What differentiates myBiz from other similar products?

MyBiz stands out from the competition due to its intuitive user interface, comprehensive feature set, and exceptional customer support, making it a top choice for businesses seeking an all-in-one solution.

What is your favorite aspect of this product?

The ease of use and flight recommendations provided by the platform.

What do you dislike most about this product?

Sometimes lesser availability of coupons and relevant promotional offers

What recommendations would you give to someone considering this product?

I'd recommend it for its user-friendliness, robust feature set, and top-notch customer support. MyBiz stands out with its intuitive interface, making it easy for users to get started. It offers a wide array of tools to handle various aspects of your business. Plus, their exceptional customer support ensures you'll have help when you need it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Krunal J.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

“User Friendly and Fantastic Product.”

Likeliness to Recommend

10 /10

What differentiates myBiz from other similar products?

Mybiz is completely professional and user friendly application.

What is your favorite aspect of this product?

Travel management

What do you dislike most about this product?

Most of the times it gets slow and takes time for processing.

What recommendations would you give to someone considering this product?

Make my trip Mybiz is one of the best reliable and user friendly application which will save your lots of money through proper planning and travel management plans.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Saves Time

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