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MURAL Logo
MURAL Logo
Tactivos Inc

MURAL

Composite Score
8.6 /10
CX Score
8.6 /10
Category
MURAL
8.6 /10

What is MURAL?

MURAL is the leading digital workspace for visual collaboration in the enterprise. Teams depend on MURAL to understand and solve problems and build consensus using visual methods. More than an online whiteboard, MURAL enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use MURAL to work together — at any time and from anywhere.

Company Details


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Awards & Recognition

MURAL won the following awards in the Whiteboard Software category

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MURAL Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MURAL.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
89%
Conflict Resolution:
90%
Strategy & Innovation:
90%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MURAL?

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1% Negative
13% Neutral
86% Positive

Pros

  • Reliable
  • Efficient Service
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

93

Infinite Canvas

87

Annotation

84

Sticky Notes

83

Screen Sharing

83

Surveys and Polling

83

Role-Based Access

83

Integration with Meeting Solutions

81

Multimedia Content

80

Record, Save, and Export Canvases

78

Vendor Capability Ratings

Average 82

Breadth of Features

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

84

Business Value Created

84

Ease of Customization

82

Ease of IT Administration

82

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

74

MURAL Reviews

Bárbara A.

  • Role: Student Academic
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic and efficient product!

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

Mural hás a better usability, and options to personalize.

What is your favorite aspect of this product?

How easy is to work with

What do you dislike most about this product?

Some features need improvement, like more options to choose the thickness of the lines, stuff like that

What recommendations would you give to someone considering this product?

It fits very well

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Victor H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Really useful for remote meeting and process docum

Likeliness to Recommend

9 /10

What differentiates MURAL from other similar products?

The features for conducting a meeting are different in a way that it allows for more control over facilitation.

What is your favorite aspect of this product?

The facilitator superpowers, such as voting sessions, summoning participants, time clock

What do you dislike most about this product?

The drawing tools are not very good and the export to PDF can be a bit painful

What recommendations would you give to someone considering this product?

Definitely consider if you need do facilitate remote meetings regularly. It is a relatively large cost but it can improve productivity during meetings

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product

Cons

  • Less Generous
  • Wastes Time
  • Less Fair
  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Love Mural! Better than Powerpoint

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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