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Mouseflow

Mouseflow

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Mouseflow
7.8 /10

What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details


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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative
8% Neutral
92% Positive

Pros

  • Efficient Service
  • Fair
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Data Visualization

87

Customer Journey Modelling

87

Conversion Analysis

86

Audience Segmentation

86

Customer Value Analysis

84

Social Media Analytics

84

Device and Browser Analytics

83

Paid Search Integration

80

Audience Demographics

80

API Framework

80

Search Engine Optimization

79

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Breadth of Features

87

Ease of IT Administration

84

Vendor Support

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Quality of Features

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

75

Mouseflow Reviews

PETER B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Best Behaviour Analytics Platform.

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Mouseflow had the ability to interate with more web platforms. Mouseflow is easy to use and has a comprehensive UI. It is simple to add mouseflow to your website so it can collect data.

What is your favorite aspect of this product?

Using heatmaps we are able to record the sessions of users so as to know what captures their attention more and how they do page interaction.. Heatmaps also give insight into how well the webpages are working because the recorded sessions show one where the users get stuck and distracting elements. Mouseflow also does A/B testing very well. We are able to filter the sessions that are recorded using various options. Mouseflow has helped us with managing of our campaigns.

What do you dislike most about this product?

Mouseflow is a bit pricey.

What recommendations would you give to someone considering this product?

I highly recommend MouseFlow as a behavioural analytics platform, it will help with understanding a lot of aspects about your website that you did not understand like how customers interact with your website , the pages they visit , how long they stay , the things that intrest them , apart from that you will be able to know how well your websites work and the parts that are problematic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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