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Mouseflow

Mouseflow

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Mouseflow
7.8 /10

What is Mouseflow?

Mouseflow lets you replay the full visitor experience to identify pain points, boost conversions, and optimize your site. This is done by session replay, heatmap and track of all clicks, mouse movements, scrolls, engagement, form fills and much more.

Company Details


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Awards & Recognition

Mouseflow won the following awards in the Website Analytics category

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Mouseflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mouseflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mouseflow?

0% Negative
8% Neutral
92% Positive

Pros

  • Efficient Service
  • Fair
  • Reliable
  • Enables Productivity

Feature Ratings

Average 85

Data Visualization

87

Customer Journey Modelling

87

Conversion Analysis

86

Audience Segmentation

86

Customer Value Analysis

84

Social Media Analytics

84

Device and Browser Analytics

83

Paid Search Integration

80

Audience Demographics

80

API Framework

80

Search Engine Optimization

79

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Breadth of Features

87

Ease of IT Administration

84

Vendor Support

84

Business Value Created

84

Usability and Intuitiveness

83

Ease of Data Integration

83

Quality of Features

81

Ease of Customization

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

75

Mouseflow Reviews

Kyler M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Useful Website Management Tool

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

Mouseflow is useful in screening all the websites and give the accurate traffic.

What is your favorite aspect of this product?

Mouseflow is credible in enhancing all the website details and record visitors.

What do you dislike most about this product?

Mouseflow is systematic and it evaluates various business visitors and clients.

What recommendations would you give to someone considering this product?

Mouseflow is a proficient and accurate website analytical tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Angelica B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Very useful for my site to use Mouseflow

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

I use this software to closely monitor all the visits to my website, thus obtaining important information to improve my sections and attract much more traffic. Its funnel analysis has allowed me to know the areas of failure within the page and in the sections that visitors decide to leave.

What is your favorite aspect of this product?

It has many good features, especially the tracking tools it has, to be able to monitor the time of each visitor on the page, know the participation of each user, know what keywords attracted users, also being able to segment customers is perfect for me, so I can know where they visit page, sex, age etc., and be able to offer content that interests.

What do you dislike most about this product?

As I only manage my website I have had no major problems with the software, if I had something negative to say, it would be that its interface is not as intuitive as I would like, as it took me a while to understand each function and each tool and adapt to it, but with dedication I managed and now I love using it.

What recommendations would you give to someone considering this product?

These types of tools are not cheap, so we choose the sites where we want to use them. Generally, we don't use Mouseflow on sites that are not monetized in some way. However, if the site needs to perform functions such as sales, calls to action, etc., this tool can make the page do the job as it should. I believe that with the complexity of websites and their users, these types of tools are essential to creating the best user experience.

Pros

  • Reliable
  • Caring
  • Respectful
  • Fair

victoria G.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Provides great insight and is super easy to use!

Likeliness to Recommend

9 /10

What differentiates Mouseflow from other similar products?

A great range of features and required minimal IT support to integrate.

What is your favorite aspect of this product?

The dashboard were I can easily access everything I need and quickly make changes as required.

What do you dislike most about this product?

How other business stakeholder struggle to interact with it. It would be great if I could create a custom report to just send to them, without having to manual make it myself.

What recommendations would you give to someone considering this product?

Speak to you IT team about how to install it, and make sure your privacy policy is up to date!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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