Mixmax Customer Reviews 2024

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Mixmax

Composite Score

8.7 /10

CX Score

8.8 /10

58 Reviews Write a Review

What is Mixmax?

Get more replies, book more meetings, and ensure nothing falls through the cracks.

Company Details

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Awards & Recognition

Mixmax won the following awards in the Sales Engagement Platforms category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

5 Top Rated Features

2023

5 Top Rated Capabilities

8 Top Rated Features

2022

Mixmax Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mixmax.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

92 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mixmax?

3% Negative

4% Neutral

93% Positive

Pros

Enables Productivity
Saves Time
Respectful
Trustworthy

Feature Ratings

Average 84

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Pipeline Management

Next-Best-Action Recommendations

Sales Analytics

Dialer Integration

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Mixmax Reviews

Ashley T.

Role: Consultant
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, makes work life easier!

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

MixMax has so many different capabilities from tracking email opens to setting rules for auto sending messages. This has truly helped take extra steps and work off of my plate so I can focus my attention elsewhere.

What is your favorite aspect of this product?

The ability to set rules so our emails will send without intervention!

What do you dislike most about this product?

Customers can reuse your same calendar link over and over which overwrites an existing meeting in SalesForce - not really a MixMax problem but we need the ability to send a unique link each time. This issue stems from SF.

What recommendations would you give to someone considering this product?

Highly recommend this product to anyone who manages many customers and emails at one time!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Federico D.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Great product with an even better team behind it!

Likeliness to Recommend

10 /10

What differentiates Mixmax from other similar products?

Listening to their customer needs

What is your favorite aspect of this product?

The team behind it

What do you dislike most about this product?

I'd like to have automation to send SMS/Whatsapp messages and be able to use my Zoom phone as the dialer

What recommendations would you give to someone considering this product?

Keep doing the awesome job you are doing!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Karen M.

Role: Human Resources
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Mixmax has helped me reach a large audience

Likeliness to Recommend

9 /10

What differentiates Mixmax from other similar products?

Using Mixmax streams, I have been able to expand my network and make more connections. It has helped me stay on top of things at work and in meetings too.

What is your favorite aspect of this product?

The intuitive layout of the platform is a big plus for me. The live stream is the best part because it shows crucial data that allows me to prioritize my marketing efforts. The availability option is also excellent.

What do you dislike most about this product?

I find it frustrating that there are instances where footage is delayed or doesn't appear to have streamed.

What recommendations would you give to someone considering this product?

Mixmax is an email client that helps users overcome various typical problems. Mixmax was designed to solve these problems and make email more efficient and enjoyable for everyone.

Pros

Enables Productivity
Efficient Service
Security Protects
Helps Innovate

How We Deliver

Mixmax

What is Mixmax?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

Mixmax Ratings

90 Likeliness to Recommend

1 Since last award

92 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mixmax?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Mixmax Reviews

Ashley T.

Easy to use, makes work life easier!

Likeliness to Recommend

Pros

Federico D.

Great product with an even better team behind it!

Likeliness to Recommend

Pros

Karen M.

Mixmax has helped me reach a large audience

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

E-Mail Integration

E-Mail Campaign Management

CRM Integration

Workflow Automation

Omnichannel Campaign Management

Internal Sales Collaboration

Conversation Coaching

Pipeline Management

Next-Best-Action Recommendations

Sales Analytics

Dialer Integration

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training