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Lucid Software Inc.

Lucidchart

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Lucidchart
8.4 /10

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details


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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Feature Ratings

Average 86

Visual Process Design

91

Collaboration

90

Process Model Repository/Content Repository

87

Process Simulation

87

Commenting

87

Process Monitoring and Optimization

86

Dashboard

85

Process Auditing

83

Analytics and Reporting

83

Process Automation

83

Process Modelling and Design

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Breadth of Features

90

Business Value Created

89

Usability and Intuitiveness

86

Ease of Data Integration

86

Ease of Customization

86

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

81

Lucidchart Reviews

Jerry G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

You can create exclusive forms.

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

Since it makes it easy to understand workflow or tasks to complete, it's ideal for organizing and brainstorming projects. It also makes it easy for team members to assess their progress and decide on next actions. You can set specialized forms and templates for BPMN-specific business process modeling.

What is your favorite aspect of this product?

Since Lucidchart makes our information accessible and provides a departmental level of collaboration, I like it for combining data and representing it with a dynamic range. When designing work processes, software visuals, and project planning, collaboration is made simpler. By combining related forms, we can simplify a diagram, help and guide our clients through it.

What do you dislike most about this product?

Free editable documents and additional professional forms can be optimized. Lucidchart still takes a while to load.

What recommendations would you give to someone considering this product?

To effortlessly generate everything from mental maps to UML diagrams, connect with your team and clients, and develop web-based diagrams, I suggest utilizing Lucidchart.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Javier A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Amazingly simple to use!"

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Lucidchart is better than other programs because it is better priced and easier to use.

What is your favorite aspect of this product?

I had a tight deadline and needed to complete several flowcharts quickly. When it came to creating flowcharts for their trial strategy, Lucidchart was a breeze to use. It was a no-brainer for me to invest in new software as my flow charts became more complex.

What do you dislike most about this product?

Nothing to report thus far! Outstanding user interface as well as tool.

What recommendations would you give to someone considering this product?

Lucidchart is the tool that should be used whenever there is a need for the creation of flowcharts or diagrams.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jessica B.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Convenient and simple to use"

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

it is much easier to use than other programs.

What is your favorite aspect of this product?

The interface of Lucidchart is straightforward and easy to learn. An fantastic tool for producing professional-looking flowcharts and procedures is available here. If you reorganize a process, the connections will remain connected and you may customize the trail of those ties to your preference. I attempted to design a process diagram using Powerpoint, but found it challenging. When I had to reorganize, there were problems. It was a perfect match for our requirements.

What do you dislike most about this product?

I don't like the limitation on the number of actions in a process in the free version of Lucidchart. On the other hand, my firm is a paying client and I believe it is well worth the cost to have them as a customer. If you can get it via your job, do so! In general, I've had a positive experience with the program. It's easy to use and get the gist of.

What recommendations would you give to someone considering this product?

When it comes to cost, Lucidchart is a much better alternative than the competitors. For the most part, Lucid is the most user-friendly and reliable free alternative.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service