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Lucid Software Inc.

Lucidchart

Composite Score

8.4 /10

CX Score

8.7 /10

28 Reviews Write a Review

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Saves Time

Feature Ratings

Average 86

Visual Process Design

Collaboration

Process Model Repository/Content Repository

Process Simulation

Commenting

Process Monitoring and Optimization

Dashboard

Process Auditing

Analytics and Reporting

Process Automation

Process Modelling and Design

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Lucidchart Reviews

John P.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Very easy to use - very nice visualizations!

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Ease of visualization - no fuss and user friendly

What is your favorite aspect of this product?

Visuals - lots of diagram shapes to choose from.

What do you dislike most about this product?

NA - loving every functions!

What recommendations would you give to someone considering this product?

Go for it - saves time creating diagrams!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kaitlyn G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to stay organized!

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

I haven't used another product like Lucidchart, it is truly a one-of-a-kind.

What is your favorite aspect of this product?

The ability to create customized org charts for my priority accounts, and link their Salesforce contact directly in the chart/name bubble.

What do you dislike most about this product?

I dislike that I haven't used it sooner!

What recommendations would you give to someone considering this product?

Lucidchart is a must for any sales rep or account executive looking to stay organized down to the nitty gritty details.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marco T.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

highly rated usability, functionality, and features.

What is your favorite aspect of this product?

Hos easy it is to use and the amount of templates available, ready to go.

What do you dislike most about this product?

There is nothing to dislike

What recommendations would you give to someone considering this product?

Go for it! there's nothing to dislike.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Process Design The ability to model and manage business process workflow visually.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Process Simulation Includes ability to test and optimize the performance of a process using historical data.

Commenting The ability to leave comments on diagrams for public view.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Automation The ability to automate process workflows using existing business process data.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Lucidchart Reviews

John P.

Very easy to use - very nice visualizations!

Likeliness to Recommend

Pros

Kaitlyn G.

Easy to stay organized!

Likeliness to Recommend

Pros

Marco T.

Fantastic product!

Likeliness to Recommend

Pros

Title

Feature Ratings

Visual Process Design

Collaboration

Process Model Repository/Content Repository

Process Simulation

Commenting

Process Monitoring and Optimization

Dashboard

Process Auditing

Analytics and Reporting

Process Automation

Process Modelling and Design

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support