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Lucid Software Inc.

Lucidchart

Composite Score

8.4 /10

CX Score

8.7 /10

28 Reviews Write a Review

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Saves Time

Feature Ratings

Average 86

Visual Process Design

Collaboration

Process Model Repository/Content Repository

Process Simulation

Commenting

Process Monitoring and Optimization

Dashboard

Process Auditing

Analytics and Reporting

Process Automation

Process Modelling and Design

Vendor Capability Ratings

Average 85

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support

Lucidchart Reviews

Elizabeth O.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

I diagram better with Lucidchart.

Likeliness to Recommend

10 /10

What differentiates Lucidchart from other similar products?

Lucidchart is first and foremost web browser based. This provides me with the convenience to access this software on different devices. On a second note, Lucidchart offers the best experience, when it comes to multiple users building flowcharts in real time. The ability to add comments to documents in real time, makes communication during diagramming exercises a lot smoother, it matters less whether all users are physically in same place or collaborating remotely.

What is your favorite aspect of this product?

The quality of support resource available to me as a user, appeals to me a lot. Asides the Lucidchart blog, from where users can learn a lot about how to better use Lucidchart, there is the learning campus through which I have access to the best practices and expert tips on how to use Lucidchart, On the technical side, Lucidchart provides me with a never ending avalanche of templates, which gives me a headstart when building process maps, flowcharts etc thereby preventing me from always building from scratch.

What do you dislike most about this product?

I want to be able to do more with Lucidchart on my mobile phone. Although there exists a Lucidchart mobile app, it is only good for viewing my process diagrams. I cannot edit templates or even attempt to create flowcharts from scratch on the mobile app.

What recommendations would you give to someone considering this product?

For documenting complex workflows, highlighting key steps in internal business processes, with the aim of assisting team members to have a shared understanding of project and team goals , I wholeheartedly recommend Lucidchart.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Rizwan A.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Empowering Teams with Visual Collaboration

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Users can collaborate on diagrams in real-time, making it easy for teams to work together regardless of location. Lucidchart allows users to link data to their diagrams, enabling dynamic updates and more insightful visualizations. We can generate diagrams using AI by simply typing a prompt, making it easier to create complex visuals quickly

What is your favorite aspect of this product?

Linking data to diagrams means you can see real-time updates and insights, which can be a game changer for projects that involve a lot of moving parts.

What do you dislike most about this product?

While Lucidchart is fantastic, the steep learning curve for advanced features might be a drawback for some users. Moreover, the mobile experience could be improved for those who need to work on the go.

What recommendations would you give to someone considering this product?

Understand the specific problems you're looking to solve. Lucidchart excels in real-time collaboration and visualizing complex data, so ensure these align with your goals. Invest in some initial training for your team to ensure everyone can use the more advanced features effectively.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Miriam S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Visual representation of thoughts

Likeliness to Recommend

2 /10

What differentiates Lucidchart from other similar products?

The articulation of a flow and process with different annotation and shapes

What is your favorite aspect of this product?

Drag and drop shapes helps in quickly build the process flow

What do you dislike most about this product?

while collobration, the documents laggs sometimes and takes some time to update in real time

What recommendations would you give to someone considering this product?

been using it from one year and i'ts better then draw.io, they have alot of inbuild templates

Pros

Efficient Service
Effective Service
Caring
Saves Time

How We Deliver

Lucidchart

What is Lucidchart?

Company Details

Need Assistance?

Lucidchart Ratings

87 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Process Design The ability to model and manage business process workflow visually.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Process Simulation Includes ability to test and optimize the performance of a process using historical data.

Commenting The ability to leave comments on diagrams for public view.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Automation The ability to automate process workflows using existing business process data.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Lucidchart Reviews

Elizabeth O.

I diagram better with Lucidchart.

Likeliness to Recommend

Pros

Rizwan A.

Empowering Teams with Visual Collaboration

Likeliness to Recommend

Pros

Miriam S.

Visual representation of thoughts

Likeliness to Recommend

Pros

Title

Feature Ratings

Visual Process Design

Collaboration

Process Model Repository/Content Repository

Process Simulation

Commenting

Process Monitoring and Optimization

Dashboard

Process Auditing

Analytics and Reporting

Process Automation

Process Modelling and Design

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of IT Administration

Vendor Support