What is Issuetrak?
Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied. Streamline your customer & employee complaint management process with effortless, automated ticket assignment, escalation rules, and notifications that keep everyone informed from submission to resolution.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
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1
Since last award
99 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Down
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 88%
- Service Experience:
- 95%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Issuetrak?
Pros
- Efficient Service
- Altruistic
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Customer Self Service Capabilities
Intelligent Search
Customer Service Knowledge Management
Customer Service Workflow Management
Agent Collaboration
Contact Center Integration
Multi Channel Support
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Issuetrak Reviews
Precious E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Effective Issue Tracking and Asset Management.
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
Issuetrak is differentiated from other similar products by its comprehensive asset management capabilities, customizable workflows, integrated issue tracking, advanced reporting and analytics, and scalability.
What is your favorite aspect of this product?
My favorite aspect of Issuetrak is its ability to efficiently manage and track issues and assets in a centralized platform, streamlining workflows and improving productivity.
What do you dislike most about this product?
One potential area of improvement for Issuetrak could be its user interface and navigation, as some users may find it complex or cluttered, which could impact the overall user experience and adoption rate.
What recommendations would you give to someone considering this product?
I would recommend thoroughly evaluating your organization's specific needs and workflows, and conducting a trial or demo of Issuetrak to assess its fit and potential return on investment.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Rohit A.
- Role: Sales Marketing
- Industry: Agriculture
- Involvement: Vendor Selection and Purchasing
Submitted May 2025
Promising Features, But Falls Short in usabilities
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
Issuetrak stands out from other issue tracking and help desk solutions because of its user-friendly interface, quick deployment, and highly customizable workflows that don’t require coding expertise. Unlike many competitors, it also offers a powerful mix of automation,along with real-time reporting, and robust integration options which makes it flexible enough for various industries. What really sets it apart, from others , is its responsive customer support and the ability to adapt the platform to specific business needs without getting bogged down in complexity. It's built to scale with your team while keeping things simple and efficient f
What is your favorite aspect of this product?
My favorite thing about Issuetrak is that how flexible and easy it is to customize, even if you're not super tech-worker. You can set it up to match exactly how your team works, whether it's changing forms, creating specific workflows, or setting automatic actions to save time. It really feels like the software is working for you , not making you change how you already do things yo. That kind of simplicity and control makes a big difference, especially when dealing with lots of tasks or support requests every day.
What do you dislike most about this product?
What I dislike most about this product is that, despite its appealing design and promising features, it tends to fall short in real-world performance. It can be frustrating when the product doesn’t deliver the level of reliability or user-friendliness expected, especially after investing time and money into it. Whether it’s occasional glitches, slow response times, or a complicated interface, these issues add up and take away from what could have been a much smoother and more enjoyable experience.
What recommendations would you give to someone considering this product?
If you're considering this product, I’d recommend taking some time to really assess what you need and compare it with what this product offers. It’s a good idea to read user reviews, watch a few hands-on videos, and maybe even test it out if there's a trial option. While it has some strong points, there are also a few quirks that might not suit everyone—so just make sure it aligns with your expectations and workflow. A little research beforehand can save you from potential disappointment down the line.
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Caring
Nivedita M.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2025
Issuetrak - gets the job done.
Likeliness to Recommend
What differentiates Issuetrak from other similar products?
It is deeply customizable. With Issuetrak I am able to tailor fields , automation rules and user roles to match our team's process pretty quickly.
What is your favorite aspect of this product?
I love the automation and workflow customization. I can set up rules so tickets get auto assigned , escalated, or updated based on status or department.
What do you dislike most about this product?
The user interface feels a little outdated. It does not have that modern looks and some screens might feel cluttered.
What recommendations would you give to someone considering this product?
Always use the onboarding support they offer because their team is super helpful, also take time to plan your setup.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
