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Infor (US), LLC

Infor CRM

Composite Score

7.7 /10

CX Score

7.9 /10

65 Reviews Write a Review

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

93 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative

4% Neutral

91% Positive

Pros

Reliable
Efficient Service
Effective Service
Security Protects

Feature Ratings

Average 81

Sales Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Lead Management

Account and Contact Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Infor CRM Reviews

Alice R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Full view of your customer’s interaction with you

Likeliness to Recommend

7 /10

What differentiates Infor CRM from other similar products?

A full view of your customer’s interaction with you and your team. The tool offers a custom view for all its users and customers according to their requirements and organizational needs. Interactive customer experience allows team to coordinate with customers with extraordinary performance. The tool provides a proactive alert system with effective analytics, robust sales management tools and real time analytics with forecasting.

What is your favorite aspect of this product?

Support ticket feature enables you to keep and track of all the complaint registered by the customers and enables us to take proactive approach in handling the complaints. Search tools are not as effective as they should be. The tool also provide integration support for all major platform. Campaign leads can also be associated with different marketing strategies and tools.

What do you dislike most about this product?

Reports extraction are somewhat difficult and requires a lot of steps. Expertise are require to get the maximum out of your reporting’s. Technical issues and glitches are always present while running the tool at any time of the day. Integration tools are not very effective and sync option are also not real time. Administrative configuration is also very difficult and takes a lot of time to setup.

What recommendations would you give to someone considering this product?

Help maintain control all your customer data Helps to run at low TCO ERP Integration with maximum coverage

Pros

Caring
Respectful
Continually Improving Product
Reliable

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Perfect and cost-effective CRM

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

FARHAAN S.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Best CRM by far.

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

1) It is less Costly as compared to the other CRM. 2) Sales and Lead Management are done in an Organized manner. 3) Customer Service is maintained Efficiently.

What is your favorite aspect of this product?

1) The support team is really supportive and Knowledgeable. In real time the Problem is escalated and Solved. 2) Sales Management right from Generating prospects to Conversion everything Is maintained, performance of the Sales team is tracked 3) Data From the Campaign run on Social Media Everywhere Can be put into Worked

What do you dislike most about this product?

Interface needs to be more User friendly. I have difficult in navigating the Dashboard.

What recommendations would you give to someone considering this product?

Go For It!!

Pros

Includes Product Enhancements
Helps Innovate
Continually Improving Product
Enables Productivity

How We Deliver

Infor CRM

What is Infor CRM?

Company Details

Need Assistance?

Awards & Recognition

Infor CRM Ratings

82 Likeliness to Recommend

2 Since last award

93 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Infor CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Infor CRM Reviews

Alice R.

Full view of your customer’s interaction with you

Likeliness to Recommend

Pros

Perfect and cost-effective CRM

Likeliness to Recommend

Pros

FARHAAN S.

Best CRM by far.

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

1
Since last award

Feature Ratings

Sales Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Lead Management

Account and Contact Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features