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Infor (US), LLC

Infor CRM

Composite Score

7.7 /10

CX Score

7.9 /10

65 Reviews Write a Review

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details

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Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

5 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

2
Since last award

93 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative

4% Neutral

91% Positive

Pros

Reliable
Efficient Service
Effective Service
Security Protects

Feature Ratings

Average 81

Sales Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Lead Management

Account and Contact Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Infor CRM Reviews

Jay D.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

AI-Powered Predictive Analytics: Including machine learning to improve customer insights and sales forecasts. More precise segmentation techniques for focused marketing initiatives are available with advanced customer segmentation.

What is your favorite aspect of this product?

flawless connections using additional tools

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

appreciate the ticketing system and the way it allowed us to work as individuals or in teams to address the specific issues raised in the tickets. This system includes a ton of customization choices, just like I'm sure other CRMs do. I'm confident that I can work more productively if I take the time and make the necessary adjustments to make this unique for my business.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Helps Innovate

Cons

Less Generous
Less Transparent
Under Delivered

Mike F.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Decent UI works for multiple skill sets

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

Clear tools for managing full sales/life cycle for accounts

What is your favorite aspect of this product?

Comfortable and intentional UI

What do you dislike most about this product?

User adoption and data management - keeping data current

What recommendations would you give to someone considering this product?

Know your end goals and your starting pain points.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Balaji M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Efficient for Handling Large Data Sets.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

What distinguishes Infor CRM is its adeptness in managing substantial data loads, coupled with its comprehensive customization options and seamless integration capabilities, making it a standout choice for businesses handling complex customer relationship management needs.

What is your favorite aspect of this product?

My favorite aspect of Infor CRM is its robust query functionality, allowing for precise data retrieval based on specified conditions. Additionally, its ability to efficiently handle large volumes of data within tables is highly commendable, enabling seamless management and analysis of extensive datasets.

What do you dislike most about this product?

The primary drawback of Infor CRM lies in its somewhat subpar user experience, which could benefit from refinement for smoother navigation and usability. Additionally, exporting large datasets occasionally encounters lagging issues, falling short compared to the performance of other CRM tools available in the market.

What recommendations would you give to someone considering this product?

Before committing to Infor CRM, assess your organization's data handling needs and preferences. Ensure its user experience aligns with your team's workflows, and explore potential optimizations for exporting large datasets to mitigate performance concerns. Take advantage of available demos and trials to confirm its suitability for your requirements before implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Infor CRM

What is Infor CRM?

Company Details

Need Assistance?

Awards & Recognition

Infor CRM Ratings

82 Likeliness to Recommend

2 Since last award

93 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Infor CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Infor CRM Reviews

Jay D.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Mike F.

Decent UI works for multiple skill sets

Likeliness to Recommend

Pros

Balaji M.

Efficient for Handling Large Data Sets.

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

1
Since last award

Feature Ratings

Sales Management

Collaboration

Activity and Workflow Management

Telephony and Call Center Management

Lead Management

Account and Contact Management

Customer Service Management

Marketing Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features