What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Effective Service
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Fantastic Product.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Fabian H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Ok for InforERP users, all other should skip
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Integration with InforERP
What is your favorite aspect of this product?
For InforERP users, it‘s easy to learn using InforCRM
What do you dislike most about this product?
Limited capabilities
What recommendations would you give to someone considering this product?
Don‘t use it unless you are on Infor ERP
Pros
- Transparent
- Reliable
- Efficient Service
- Effective Service
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
Clancy B.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2023
A great CRM for our company.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
For users, the administration panel is appealing and intellectual. Another advantage is that I can simply conduct data analysis by utilizing data from business tools. Furthermore, the software does not require highly skilled individuals for command execution, and the typical person can readily comprehend how to use it. I can get a free trial for a few days to fully comprehend the panel.
What is your favorite aspect of this product?
Infor is an excellent product for storing information about businesses, individuals, opportunities, support requests, documents, and so on. As a marketer, it is simple for me to create groups and segment data for marketing purposes, and then export this to other marketing applications. The system is also useful for keeping track of prospects and recent business contacts. For marketing purposes, I can also link campaigns and lead sources to opportunities and measure the total number of leads generated by a particular campaign, which is quite useful.
What do you dislike most about this product?
There are several disadvantages to using this instrument, the most serious of which is its inability to travel through numerous systems. As a result, many compatibility issues arise, which many people find frustrating at first.
What recommendations would you give to someone considering this product?
I enjoy how I can check a client’s ticket history, which helps me prepare for proactive outreach. I can see the “support for” and “comments on ticket activities.” The ability to see notes from other team members is beneficial to our collaborative effort to identify the best solutions for our clients. There are far too many ways to accomplish the same task. The user interface is “clogged.” It can be a little intimidating and “clunky.” It should be rethought.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
