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IBM

IBM Maximo Application Suite

Composite Score

8.3 /10

CX Score

8.4 /10

133 Reviews Write a Review

What is IBM Maximo Application Suite?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

IBM Maximo Application Suite won the following awards in the IT Asset Management - Enterprise category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

6 Top Rated Features

2024

IBM Maximo Application Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo Application Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

2
Since last award

82 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo Application Suite?

4% Negative

6% Neutral

90% Positive

Pros

Security Protects
Respectful
Inspires Innovation
Performance Enhancing

Feature Ratings

Average 79

Data Import Export and Aggregation

End to End Lifecycle Management

Software Usage Metering

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Average 81

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Also Featured in...

IT Service Management - Midmarket

Translation missing: en.product_page.ratings.score 8.6

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IT Service Management - Enterprise

Translation missing: en.product_page.ratings.score 8.5

View IBM Maximo Application Suite in this category (opens in a new tab)

Enterprise Asset Management

Translation missing: en.product_page.ratings.score 8.2

View IBM Maximo Application Suite in this category (opens in a new tab)

IBM Maximo Application Suite Reviews

Prajual P.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

IBM Control Desk - Simplifying IT Service Mastery

Likeliness to Recommend

9 /10

What differentiates IBM Maximo Application Suite from other similar products?

IBM Control Desk is really cool because it works like a helper that follows a set of smart rules called ITIL. These rules are like a guidebook that helps us manage IT services in a clear and organised way.

What is your favorite aspect of this product?

The self-service portal is like a helpful tool that lets users ask for help or tell about problems by themselves. This makes things easier for them and takes some tasks off the IT team's hands.

What do you dislike most about this product?

To keep IBM Control Desk working well, it needs regular check-ups and updates. This might mean extra work for the IT team.

What recommendations would you give to someone considering this product?

Look at what other people have said about using IBM Control Desk. Their experiences can give you a better idea of how good it is and help you decide if it's right for you.

Pros

Helps Innovate
Reliable
Unique Features
Caring

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2023

Does not pull in data from cloud service providers

Likeliness to Recommend

7 /10

Pros

Respectful
Security Protects
Helps Innovate
Trustworthy

Cons

Slower Product Innovation
Commodity Features
Less Efficient Service

Muhammad A.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Best ITSM platform easy to manage tickets.

Likeliness to Recommend

10 /10

What differentiates IBM Maximo Application Suite from other similar products?

Easy to use

What is your favorite aspect of this product?

Usability Feasibility

What do you dislike most about this product?

As far as I have used this platform for ITSM its best.

What recommendations would you give to someone considering this product?

Record Keeping IT ticket managment

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

IBM Maximo Application Suite

What is IBM Maximo Application Suite?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

IBM Maximo Application Suite Ratings

86 Likeliness to Recommend

2 Since last award

95 Plan to Renew

2 Since last award

82 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love IBM Maximo Application Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

IT Service Management - Midmarket

IT Service Management - Enterprise

Enterprise Asset Management

IBM Maximo Application Suite Reviews

Prajual P.

IBM Control Desk - Simplifying IT Service Mastery

Likeliness to Recommend

Pros

Does not pull in data from cloud service providers

Likeliness to Recommend

Pros

Cons

Muhammad A.

Best ITSM platform easy to manage tickets.

Likeliness to Recommend

Pros

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Title

2
Since last award

2
Since last award

4
Since last award

Feature Ratings

Data Import Export and Aggregation

End to End Lifecycle Management

Software Usage Metering

Software Recognition Library

Advanced License Management

Cloud License Management

Analytics and Reporting

Financial Analysis

Integrated Discovery

Data Center Analytics

Decentralized Management

Vendor Capability Ratings

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features