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Highspot Inc

Highspot

Composite Score
8.2 /10
CX Score
8.3 /10
Category
Highspot
8.2 /10

What is Highspot?

Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth. Our intuitive platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.

Company Details


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Awards & Recognition

Highspot won the following awards in the Sales Enablement category

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Highspot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Highspot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Highspot?

6% Negative
3% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Sales Collateral Management

90

Application Integration

84

Onboarding and Training

84

Collaboration

84

Intelligent Search

84

Multi Device Capability

81

Content Analytics and Scoring

81

Next-Best-Action Recommendations

81

Vendor Capability Ratings

Average 85

Vendor Support

89

Quality of Features

88

Ease of Implementation

87

Business Value Created

86

Ease of Customization

85

Ease of IT Administration

85

Ease of Data Integration

85

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

84

Breadth of Features

84

Availability and Quality of Training

82

Highspot Reviews

Kaitlyn G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great learning product!

Likeliness to Recommend

10 /10

What differentiates Highspot from other similar products?

Highspot is easy to use and my company requires certification courses monthly via Highspot.

What is your favorite aspect of this product?

How easy courses/certifications are to take using Highspot!

What do you dislike most about this product?

Nothing, Highspot is great and I have used it at my two previous roles as well as my current role.

What recommendations would you give to someone considering this product?

Highspot is a great learning/coaching tool to implement at any company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luke G.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic sales platform to upskill your team!

Likeliness to Recommend

9 /10

What differentiates Highspot from other similar products?

A great place for storage of important docs with best next actions

What is your favorite aspect of this product?

Collaboration potential

What do you dislike most about this product?

Could use a better UI

What recommendations would you give to someone considering this product?

A good product for sales support and training

Pros

  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Very solid CMS though the LMS not impressive

Likeliness to Recommend

7 /10

What differentiates Highspot from other similar products?

Overall, Highspot's ease of use, deep analytics, training and coaching tools, and integration capabilities make it a highly effective sales enablement platform that stands out from other similar products.

What is your favorite aspect of this product?

Highspot's CMS is highly intuitive and user-friendly, allowing teams to quickly find, customize, and share content with prospects. The platform also offers advanced search functionality to ensure reps have the content they need when they need it.

What do you dislike most about this product?

I think they have some real work to do on their LMS as it doesn't nearly come close to other competitors in the market. They have also increased the price point for the CMS so much so that it has become a bit debatable as to whether it's actually worth it's price of admission.

What recommendations would you give to someone considering this product?

I would say given the price point and depending on your specific needs, don't be afraid to check out competitors; however, strictly speaking on the front of a CMS, this is a very solid product on the market. That being said, from our perspective if you can lock them in at a lower price point as we did they are willing to work with you in that range of pricing that you were already paying compared to the astronomically higher $$ that they want now. I'm just not sure the bang is worth the buck personally.

Pros

  • Respectful
  • Generous Negotitation
  • Friendly Negotiation
  • Reliable

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