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HCL Digital Experience Logo
HCL Digital Experience Logo
HCL Technologies

HCL Digital Experience

Composite Score
7.6 /10
CX Score
7.8 /10
Category
HCL Digital Experience
7.6 /10

What is HCL Digital Experience?

HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Company Details


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Awards & Recognition

HCL Digital Experience won the following awards in the Digital Experience - Midmarket category

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HCL Digital Experience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Digital Experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Digital Experience?

5% Negative
6% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Continually Improving Product

Feature Ratings

Average 79

Content Repository

81

Analytics and Reporting

81

Content Security

81

Digital Asset Management

80

Management Interface

80

Web Publishing Capabilities

79

Standard Templates

78

Social Media Integration

77

E-Commerce Integration

77

Multi Channel Support

76

Translation Facilitation

74

Vendor Capability Ratings

Average 80

Business Value Created

83

Quality of Features

82

Ease of Implementation

81

Vendor Support

81

Availability and Quality of Training

81

Ease of Data Integration

80

Ease of Customization

79

Usability and Intuitiveness

79

Ease of IT Administration

79

Breadth of Features

78

Product Strategy and Rate of Improvement

77

HCL Digital Experience Reviews

Praveen B.

  • Role: Operations
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Perfect for delivering personalized content.

Likeliness to Recommend

9 /10

What differentiates HCL Digital Experience from other similar products?

It is a full function application that provides all the support and access required. It has some legacy baggage but have added support for new technologies.

What is your favorite aspect of this product?

HCL Digital Experience is a very powerful platform that help us create and deliver personalized, engaging digital experiences to our customers and employees.

What do you dislike most about this product?

Product Roadmap is not that consistent and timelines for future releases are not consistent. Service and support too needs to be optimized.

What recommendations would you give to someone considering this product?

With HCL, it was possible for us to create, on a single platform, websites, sales pages, support pages.

Pros

  • Reliable
  • Inspires Innovation
  • Acts with Integrity
  • Includes Product Enhancements

Marjan H.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

An amazing tool that satisfies their customers.

Likeliness to Recommend

8 /10

What differentiates HCL Digital Experience from other similar products?

This platform has several elements that contribute to the creation of a unified experience. It provides current and adaptable tools and technology. It also provides personalized access to services, social material, information, and apps. It reduces complexity. It also enables module separation in different portlets. It also includes a sophisticated search engine and pre-installed components. It allows me to approve stuff at various levels before it is published.

What is your favorite aspect of this product?

This platform has greatly aided me in providing engaging experiences to my digital consumers by producing material that is uniquely suited to each user’s tastes. It has made it easier for me to execute my company campaigns across many platforms and provide responsive material for my subscribers. I can now complete administrative responsibilities more swiftly and efficiently. Setting up the administration portlets was simple and adaptable. I also like how this solution simplifies the digital experience and increases interaction. Improve productivity by creating personalized digital experiences for my customers, partners, or staff.

What do you dislike most about this product?

A specific development would be too expensive using HCL Digital Experience. Web content management is also not compatible with all browsers. Installing Digital Data Connector, WPS, Case Manager, and Domino also takes too long. Certification and practice are similarly demanding and have expiration dates.

What recommendations would you give to someone considering this product?

HCL Digital Experience takes care of all of my enterprise content management requirements. Its strength is that it utilizes Java, making it an excellent choice for a team that includes Java developers. It naturally supports single-page applications as well as current responsive frameworks. It’s ideal for providing personalized content to any user on any device. I can give personalized useful content to any user on any device by leveraging their personalization and content-a-service features. It’s a super-powerful platform that allows users to create rich experiences straight out of the box while also offering extensive customizability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jenn W.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Only the best from IBM! :)

Likeliness to Recommend

7 /10

What differentiates HCL Digital Experience from other similar products?

Integration, depth of security and scalability

What is your favorite aspect of this product?

security and the existing relationship helps to bond the product to the strategy

What do you dislike most about this product?

Sometimes there are struggles between LOB and IBM when changes are desired and lengthy to deploy

What recommendations would you give to someone considering this product?

Although pricey - this is IBM with a fantastic score card to support your business. IF you are are a small business- other options may be better for your organization. If you are looking for usability, scalability and security and can absorb the price - they are definitely worth a serious look.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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