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Gusto

Gusto

Composite Score
8.8 /10
CX Score
8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

3% Negative
6% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 89

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

91

Usability and Intuitiveness

90

Ease of IT Administration

90

Quality of Features

90

Ease of Customization

87

Product Strategy and Rate of Improvement

85

Vendor Support

84

Availability and Quality of Training

84

Gusto Reviews

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Gusto: Manage your payroll efficiently.

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Gusto offers a payroll platform that is easy to use for small businesses, offering an intuitive interface. Additionally, Gusto focuses on providing a unique experience and high-level customer support, something other payroll programs often don't. Finally, Gusto offers all the necessary tools to manage the company's payroll, including tax forms, payroll certificates and time tracking tools.

What is your favorite aspect of this product?

Its ease of use, is very intuitive, offers a variety of functions to manage payroll and taxes. Gusto easily integrates with other payroll systems, helping us save time and effort when processing payroll.

What do you dislike most about this product?

Lack of features, some advanced features such as vacation tracking or hours tracking are not available in Gusto.

What recommendations would you give to someone considering this product?

I would recommend Gusto to a recruiting consultant because it will help them manage their employee pay quickly and accurately. The software offers the right tools to help consultants with payroll, tax preparation and reporting. The software also offers compatibility with all major accounting systems, which means that consultants can easily integrate the software with their own accounting processes.

Pros

  • Efficient Service
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Matt H.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Competent Payroll

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

One of my employees presented with a unique withholding scenario that my previous payroll provider could not accommodate. Gusto stepped up and made the customization a breeze.

What is your favorite aspect of this product?

I love the time I saved running payroll each week. It was a quick, simple task that took a load off my shoulders.

What do you dislike most about this product?

I really have no strong dislikes. All of my payroll needs were met by Gusto.

What recommendations would you give to someone considering this product?

I would recommend having an expert help you get your payroll set up. The amount of time you will save making adjustments down the road is worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2023

Dependable and easy to use.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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