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Gusto

Gusto

8.8 /10
Category
Gusto
8.8 /10

What is Gusto?

Gusto is an all in one integrated HR platform that automates and simplifies payroll, benefits, and HR, all while providing expert support. Employees will get the peace of mind you need to do your best work. With innovative technology, we make it easier for employees to enroll and for you to manage your benefits. No matter the size or stage of your business, Gusto’s all-in-one HR platform puts the tools you need to hire, pay, and manage your team at your fingertips.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
5% Neutral
91% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 87

Payroll Administration

91

Position Management

90

Performance Management

90

Talent Management

88

Workforce Planning

87

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

83

Talent Acquisition

82

Vendor Capability Ratings

Average 88

Ease of Implementation

93

Breadth of Features

91

Business Value Created

91

Ease of Data Integration

90

Usability and Intuitiveness

90

Ease of IT Administration

89

Quality of Features

89

Ease of Customization

86

Product Strategy and Rate of Improvement

85

Vendor Support

83

Availability and Quality of Training

83

Gusto Reviews

MIGUEL ANGEL M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Perfect employer management

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

In my opinion, its easy to use and set up an account in a matter of minutes, everything is ready to start managing the employees or contractors of a company

What is your favorite aspect of this product?

the first great aspect is the top quality customer service they have, in addition to the internal tools along with the ease of handling them

What do you dislike most about this product?

On this occasion I say that it is very good taste although if you should have more associations with other companies that offer 401k services, medical plans and life insurance

What recommendations would you give to someone considering this product?

I would recommend it to all people who are looking for an easy way to manage employee payments

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Effective Service

Jeff B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy, friendly, modern, cost efficient.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

In a commodity market, Gusto is the only option operating a modern SaaS business.

What is your favorite aspect of this product?

In a word: ease. Everything - EVERYTHING - I did in Gusto was made easier by using Gusto.

What do you dislike most about this product?

I have nothing negative to say, really. We bought it for a specific purpose and it filled that purpose perfectly.

What recommendations would you give to someone considering this product?

I don't know the current landscape, but comparing to ADP and similar ... just don't give their competitors your phone number. It's not worth shopping around.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Kora G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Everything I need, easy to find and easy to edit.

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Gusto was easy to navigate and find everything I need. All of my insurance policies were in a single tab and displayed - so if I was at a doctor's office or booking a meeting I could quickly find the information. It was straightforward while approving hours of our interns. Payroll was always on time or early. Finding my W2s - on the homepage once ready!

What is your favorite aspect of this product?

Easy navigation and all the information I need.

What do you dislike most about this product?

Nothing. I liked everything about it from an end-user perspective.

What recommendations would you give to someone considering this product?

Gusto was awesome - easy to log into, easy to find information, easy to know what I needed to take action on.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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