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Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

CA Bhawana J.

  • Role: Finance
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use. Video quality is batter than other

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet is very simple software. Easy to use and video quality is far better than others.

What is your favorite aspect of this product?

Video quality and it's interface.

What do you dislike most about this product?

Audio quality is not good.

What recommendations would you give to someone considering this product?

Easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Easy to use, full-functional.

Likeliness to Recommend

8 /10

Pros

  • Performance Enhancing
  • Reliable
  • Respectful
  • Enables Productivity

Anna M.

  • Role: C-Level
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for teams already using Google Workspace

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet stands out among other video conferencing tools due to its seamless integration with Google Workspace, which includes popular applications like Gmail, Calendar, Drive, and Docs. This integration makes scheduling and joining meetings simple, as it’s all accessible within a centralized platform, which is particularly advantageous for teams already using Google’s suite of business tools. Additionally, Google Meet offers strong, built-in security features—such as two-step verification and end-to-end encryption—providing peace of mind for users concerned about data protection.

What is your favorite aspect of this product?

One of my favorite aspects of Google Meet is its straightforward user interface, making it one of the most user-friendly options for video conferencing. Users don’t need to download a dedicated app on desktops, which makes joining a meeting as easy as clicking a link—especially beneficial for external participants who might not be as tech-savvy. The integration with Google Calendar is another highlight; it not only schedules meetings but automatically includes meeting links in invitations. Additionally, Google Meet’s noise-canceling feature is highly effective, reducing background noise to enhance audio quality.

What do you dislike most about this product?

However, there are areas where Google Meet could improve. For example, it lacks some of the customizable options that other platforms, like Zoom, provide—such as advanced meeting controls, personalized avatars, and breakout room enhancements. Additionally, screen sharing can occasionally experience delays or freezing, which can disrupt the flow of a presentation. Lastly, while it integrates with Google apps flawlessly, Google Meet offers fewer third-party integrations compared to other platforms, limiting its functionality for companies relying on more varied tools.

What recommendations would you give to someone considering this product?

For someone considering Google Meet, I’d recommend it if they are already using Google Workspace or value simplicity and cost-effectiveness. Google Meet is ideal for organizations focused on seamless collaboration within the Google ecosystem and seeking strong security measures. Its ease of use and effective, essential features make it a great choice for regular team meetings or client check-ins, especially for those who don’t need extensive customization.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

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