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Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
92%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

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2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Joshuva J.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

All in one platform

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The high level integration to multiple google accounts

What is your favorite aspect of this product?

The sync keeps the files updated

What do you dislike most about this product?

The delivery complexity

What recommendations would you give to someone considering this product?

Learn in deep about all the features

Pros

  • Trustworthy
  • Caring
  • Acts with Integrity
  • Continually Improving Product

Hari S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Simple and Reliable Video Meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet stands out for its seamless integration with Google Workspace and easy access through a web browser. It offers reliable video quality and simple meeting setup without extra software.

What is your favorite aspect of this product?

I like how easy it is to join meetings directly from a browser or Google Calendar.

What do you dislike most about this product?

Nothing all is good

What recommendations would you give to someone considering this product?

Nothing all is best

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Abhay C.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Especially considering COVID-19, excellent product

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Regardless of the user's degree of technological proficiency, it is simple to use.

What is your favorite aspect of this product?

The fact that technology brings people together while facilitating social distance

What do you dislike most about this product?

There are no complaints about this product.

What recommendations would you give to someone considering this product?

Regardless of how it is utilized, it functions flawlessly.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation
  • Saves Time

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