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Black Knight

DocVerify E-Signature

Composite Score
6.5 /10
CX Score
6.3 /10
Category
DocVerify E-Signature
6.5 /10

What is DocVerify E-Signature?

DocVerify advances signatures to the modern age with a robust e-signature solution that is extensible to virtually any application in any paperwork-intensive industry. Now you can securely sign, store and manage 100% legally binding documents with the convenience of a hosted software platform with DocVerify Secure E-Signature Management.

Company Details


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DocVerify E-Signature Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocVerify E-Signature.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

89 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+59 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocVerify E-Signature?

16% Negative
8% Neutral
76% Positive

Pros

  • Helps Innovate
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Cons

  • Commodity Features
  • Less Caring
  • Less Generous

Feature Ratings

Average 76

Regulatory Compliance

79

Audit Trail

78

Security

77

Mobile

77

E-Signatures

77

Notifications

77

User-Friendly

74

Workflow

73

Third-Party Integration

73

Customizable Branding

72

Cloud/On-Prem/Hybrid Deployment

72

Vendor Capability Ratings

Average 70

Business Value Created

79

Ease of Implementation

75

Breadth of Features

75

Usability and Intuitiveness

73

Ease of Data Integration

67

Quality of Features

67

Ease of Customization

67

Ease of IT Administration

66

Availability and Quality of Training

65

Product Strategy and Rate of Improvement

60

Vendor Support

53

DocVerify E-Signature Reviews

Samkit B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Amazing Product, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates DocVerify E-Signature from other similar products?

It is the user interface and ease of use which makes it special

What is your favorite aspect of this product?

I like the UI a lot

What do you dislike most about this product?

It comes with a price which is a bit expensive

What recommendations would you give to someone considering this product?

I would definitely recommend this product

Pros

  • Respectful
  • Generous Negotitation
  • Transparent
  • Includes Product Enhancements

Cons

  • Less Caring

Bryan G.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

The software is buggy and inconsistent.

Likeliness to Recommend

5 /10

What differentiates DocVerify E-Signature from other similar products?

Docverify is set apart by its cost. There is no cheaper e-signature notary platform available. Unfortunately, having the market edge makes them less motivated to make the product and user experience better, since they are the "only game in town"

What is your favorite aspect of this product?

My favorite aspect of DocVerify is the cost. It is also relatively easy to use, though can be difficult to troubleshoot if things go wrong or if my clients are particularly tech illiterate

What do you dislike most about this product?

I dislike the lack of live 24/7 support. If I am in a RON session and something goes wrong, my only recourse is to email their support team and wait to hear back. This makes me look bad to my clients, and by the transitive property of negative customer experience blame, the longer they take to get back to me, the worse I look and the more my client is upset with ME.

What recommendations would you give to someone considering this product?

use it, but look to see if there are other online notary platforms that are reliable and affordable in your state.

Pros

  • Helps Innovate
  • Acts with Integrity
  • Includes Product Enhancements
  • Performance Enhancing

Cons

  • Wastes Time
  • Vendor Friendly Policies
  • Slower Product Innovation

Venkatgiri S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Top Notch Features and I liked it thouroughly

Likeliness to Recommend

10 /10

What differentiates DocVerify E-Signature from other similar products?

It has features like biometric signature verification,two factor authentication which sets it apart

What is your favorite aspect of this product?

I would appreciate the flexibility and customization options available, as well as the fact that it is compliant with various legal requirements.

What do you dislike most about this product?

I say that costs a bit more particularly individuals like me who don't need to use it frequently. However, these criticisms are relatively minor, and I am satisfied with the product and its features

What recommendations would you give to someone considering this product?

DocVerify E-Signature is a secure and customizable e-signature solution that offers biometric authentication and two-factor authentication. It is compliant with industry regulations and integrates with other systems, making it a reliable solution for businesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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